FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Tyrone V.
Item arrived on time. Cologne does not smell like original scent/is not as strong as original scent. I suspect it may be fake.
Response from FragranceXDec 16, 2022
We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. We also have a 30-day money-back guarantee (see our site for details.) If you have any questions, please contact us. We are happy to help!
Kerry Anne O.
Just received my bottle of Ysatis by Givenchy but there is nothing printed on the bottle and my current bottle of Ysatis has the name printed in black on the bottle? Therefore I would question if it's authentic :-(
Response from FragranceXDec 13, 2022
We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. We are glad you have taken advantage of our 30-day money-back guarantee. If you have any questions, please contact us. We are happy to help!
Miss Jill Louise M.
First time I have ordered from this company and I have been charged twice. I have emailed them regarding this and asked to be reimbursed. I have not had a reply. FragnanceX can you please get in touch with me asap.
Response from FragranceXNov 25, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that you were not charged 2 x. Your order was only settled 1x. Please follow up with your bank for them to release any other authorizations they may have taken out. I can assure you that I confirmed the account and the amount was only settled 1x. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
Iretha K.
Hey, I was delighted when I got my order, however the Calvin Clein I ordered is NOT the smell I had before. How can I return it or exchange it for Blvgari..?
Response from FragranceXOct 10, 2022
Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. I have emailed you a prepaid return label to send any unwanted items back to us for a full refund. If you have any questions, please contact us. We are happy to help!
John
I ordered this a bit late and used 1 day shipping so that I could get it before my trip to NY but it arrived a bit slow and I had already left for my flight before it arrived. Next time I will order sooner and use standard shipping. I was expecting it to get out Friday afternoon or Saturday morning
Response from FragranceXOct 3, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that we are not open on the weekends. I do apologize for the inconvience. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
SM F.
I ordered from FragranceX a few weeks ago. My item shipped and arrived really fast. The packaging and fragrance was exactly what I expected. However, the bottle of fragrance that I received is almost 10 years old. Had I known that, I would have just spent the extra money and purchased directly from the department store.
Response from FragranceXSep 12, 2022
Thank you for taking the time to give us a review. We only stock products that are 100% authentic and original brand names. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. I have emailed you a prepaid return label for you to return the item for a full refund. If you have any questions, please contact us. We are happy to help!
vee
I requested for the order to be gift wrapped and it was sent without any. My recipient got the receipt as well.
Response from FragranceXAug 25, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that I have looked at your order. You did not order gift wrap for this order number you have provided. I am sorry for any confusion.Your invoice was forwarded to you as well. Showing your order information. Thank you have a wonderful day!
Beryl H.
I buy Midnight Fantasy frequently. But my last purchase bought for me by my husband from Superdrug. The perfume fades very quickly. Unlike my previous purchases,which the aroma lasted for ages. I note every time I wear it now. In comparison it’s very weak. I have tried contacting the email address I found on Google. I have had no response apart from an automated email,saying someone will get back to me. I’m thoroughly disappointed,it’s put me off buying again from now on.
Response from FragranceXAug 15, 2022
Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. If you have any questions, please contact us. We are happy to help!
