FragranceXReviews of fragrancex.com

hice una compra me enviaron un correo para pedirme un numero de verificación para comprobar que la tarjeta era mia, se los envie y al otro dia me devolvieron el dinero me hicieron fue perder tiempo.

I wouldn't recommend FragranceX based on my experience, particularly if you're ordering from the UK. I placed and paid for an order in good faith, but FragranceX subsequently cancelled it. When the refund was processed, I received back less in GBP than I had originally paid because FragranceX processes transactions in US dollars and the exchange rate had changed. I contacted FragranceX and explained that, through no fault of my own, their cancellation had left me financially worse off. Their response was essentially that they had refunded the same amount in US dollars and that any difference caused by currency conversion was a matter for PayPal. While I understand how currency conversion works, that misses the point from a customer's perspective. I paid the amount requested, FragranceX cancelled the transaction, and I ended up receiving less money back than I had paid. What concerns me most is that FragranceX wasn't prepared to reimburse the difference despite the cancellation being on their side. It means UK customers should be aware that if FragranceX cancels an order, you could potentially lose money simply because exchange rates have moved between payment and refund. This was my first order with FragranceX, and unfortunately the way the cancellation and subsequent complaint were handled has given me no confidence in ordering from them again. Further more @FragranceX, following your reply Thank you for the response, but unfortunately it doesn't change my view of the situation and I won't be shopping with FragranceX again. The fundamental issue is that the order was cancelled by FragranceX, not by me, yet I was the one who ultimately ended up financially worse off. When I contacted you about this, no attempt was made to find an alternative solution or make good the loss caused by the cancellation. There were several options that could have been explored. You could have contacted me to see whether I was willing to wait for the item to come back into stock, offered an alternative fragrance, provided store credit for the difference, or proposed another solution that would have meant I wasn't left out of pocket because of a cancellation that was outside my control. Instead, I was simply told that the correct amount had been refunded in USD and that the resulting loss in GBP. Your response here says that you understand my frustration and are sorry that I didn't feel heard or supported, but there is still no offer to actually put the situation right. That is ultimately what matters to me. As a customer, I shouldn't carry the financial consequence of a retailer cancelling an order. Given that this was my first experience with FragranceX, and the way the issue has subsequently been handled, I wouldn't feel confident placing another order and risking the same thing happening again.

⁵Never again I have paid but I never get my perfume. My Order supposed to be 12 of august today ist 21 August and I still don't have my perfume. Parfum kost 72 years It is not cheap i were push and Pool back and forward. They just believe delivery Man .Delivery Man have said ..it is deliverd .Never mind what I said this firma. So I have no perfume ,no money just nothing ,worst rescension the somebody can get!!!! People beware!!

I was sent a tester thinking it was a full bottle.. very disappointed!

Paying for 2 bottles of perfume and only received 2 not a happy customer I will never order from this company again

I was excited to try out a few different fragrances from here but my order got lost in transit and never arrived , they didn’t care at all to try and make it right or give me credit at least so I’m out of about $70 , terrible experience (2 months later update: emailed support and they want a 3 page delivery which isn’t available, I’ve forwarded an email directly from usps stating that they misdelivered and to use that as the 3 page record but apparently they don’t care what usps has to say for some weird reason. Seems a lot like they don’t want to work with me or help because they keep asking for something I can obtain)

Hi I am Undiphile I hope you’re doing well and I’m from South Africa I recently just ordered and got an email confirmation from Fragrance X stating that I should ask for 6 digit authorisation from my bank so the payment went through as Pre Authorisation (-R 2200) but my bank did not know anything about any 6 digit authorisation then decided cancel my order it usually gives gives back my money quickly because it was under Pre Authorisation but this time around it did not. I only got an email from their agent saying that it takes 2 business days for it to reflect on my account and now it’s been days nothing came through. I ordered Azzaro the most intense edp and Afnan Supremacy collection edition.

The Eternity Gold I just received has absolutely no scent. I paid $68 for the perfume and it's not good. Have used the Eternity for 30 years from other vendors and it has always been awesome. Is yours fake?