FragranceXReviews of fragrancex.com

Einfach furchtbar! Das bestellte Parfum war laut Tracking der Firma unterwegs und bereits am JFK. Nach Nachfrage bei DPD erfuhr ich dass das Paket nicht an DPD übergeben wurde ... sehr verdächtig. Habe dann den Käuferschutz von PayPal beantragt. Auf jeden Fall, nie wieder!

My order supposed to reach in 4-12 working days, already went 30! Support is not answering (been sent them min 5 emails)! International calls only eating money and no one answering as well!! Horrible service ! My review on their website as well not posting (post only good tnx)! No any guarantees!

Very disappointed in the cologne. Not authentic and seems like a bad copy. Hardly any fragrance at all. Mostly alcohol.

Lots of delays and no customer care

I placed an order on December 17th, everything was ok and I got an e-mail indicating that they were packaging the order and preparing for shipping the same day. On December 22nd I received another e-mail with the tracking number and I was able to see that the package had arrived to Canada. I waited a bit more hoping to get the products but then the tracking was not showing anything new so I contacted by e-mail the shipping company (Sprintstar), I got a reply on December 30th indicating that they had misplaced the package and were trying to find it. I gave them some more time and I asked again for a status but nothing changed. I was told to contact Landmark if I wanted a refund so I did but this carrier asked me to contact directly FranganceX. I took the time to write e-mail to their support address but never got a reply so I decided to call them up several times but no answer. I have the feeling that this is a scam, I lost all hope.

I placed an order on December 19th 2020, i sent Fragrancex an email right away so they could update my shipping details (I had forgotten to change it on PayPal) they wrote me back right away, and that was great.. But but but by December 28th I hadn't heard anything from them, they promised to send me an email when my order was shipped! So I email them on December 28th and I get a reply saying it had been shipped and I received a tracking number BUT when I tracked it, it said "we've received your order details, but have not received your parcel" it has been saying that since the 19th and IT'S STILL SAYING THAT! I've sent Fragrancex 6 emails, 6! And still no answer, I've tried reaching out on Facebook, still no answer! Don't use this company, unless you like terrible customer service and spending money on items you'll probably never receive!

We had delivery Company - DPD, with 'supposed to be' attempted delivery - several times [address was correct!] - when we ALWAYS were and ARE in. Door also stated REAR of HOUSE deliveries please - but we can hear - if carrier knocks. Never knocked door - EVER. We get up early -06:30-7:00 - we go to bet late ~ midnight - NO excuses. We contacted you and you ignored us for a long time - check social networks for how bad customer help is. YOU are responsible for deliveries and YOU must deal with carrier, not the buyer. When you reply, you pretend NOT to have read emails. We received perfume 10 days later because of the above only to find it is OFF - bad odour - not a perfume any more. Mind, we do not have a problem with the delay - it happens, but this was not normal - something happened. Still waiting for refund and you are ignoring us, even through PayPal Case. This is 2021 !

I ordered a cologne from the website in mid December hoping to get it slightly after Xmas or early in the new year. The main reason I chose FragX was because the website stated 4-12 days shipping and they seemed to have a decent range with great prices. Fast forward a month later, my product hadn’t arrived; not only that, it hadn’t even been picked up by the courier. I emailed FragX about it but after a few days got no response and resorted to contacting them on social media. It was there that I saw the terrible experiences other customers seemed to be having (similar to mine and then some). They got back to me about three or so days later and then emailed back a few more days following that offering me a refund as the order had been “lost” at some point. I’ve still not received my refund. Bottom line is this websites is more than likely one of those “too good to be true experiences”. A few people seemed to get their orders fine but a lot seemed to get dicked around quite badly. I wouldn’t waste my time shopping on there again.