Deb T.
I thought my first experience with…
I thought my first experience with FragranceX was not the most pleasant because they only sent one product of the 5 that I had ordered and I was charged the full price for all 5 products. On top of that, the box that I received was completely damaged and had the shipping label pasted all over it. I was going to give that as a Christmas gift but would have been totally embarrassed to give anyone a damaged box. I ended up writing to FragranceX to let them know that I only received one product out of five as well as took pictures of the damaged box that the one item did come in and sent those pictures to them along with a description of what happened. I also let them know that the items I had ordered were going to be given as Christmas gifts and I was very disappointed that I hadn't received them before Christmas. However, to my pleasant surprise, the remaining items were shipped to me yesterday along with a brand new bottle of the product that I had received in a perfect box so I could give them as gifts. I am extremely happy with the service I received from their customer service department and would highly recommend them to anyone. Thank you, FragranceX staff, for shipping the remaining items I had ordered via Priority Mail so I would receive them before Christmas along with the perfect boxed bottle of perfume to replace the one that was ruined.