FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jae B.
Hello Staff; I received my order last Mon. The cologne has a short sillage span, about three hours. Hmm, not so good for this particular brand. Thank you,
Response from FragranceXJan 17, 2023
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
William
Did not receive my Philos fragrance which I waiting with bated breath! This isy final purchase from this company and it's affiliates. FragranceX Delivery Confirmation - Response Requested (Order ID: 56826745)
Response from FragranceXJan 16, 2023
Please note that you were refunded for the "Philos Opus Noir 3.4 oz, EDP Spray (Unisex) for Men" before we shipped out the order. You were sent an email letting you know that the item was damaged while we attempted to pack it. We are sorry again you were refunded in full and notified of the inconvenience before the order shipped. We are extremely sorry if you did not look at the email. Maybe it went to junk or spam if you did not see it in your inbox. Please email us at [email protected] for any other questions.
LUIS MIGUL turbi B.
Productos 100% originales pero tienen que mejorar el servicio al cliente, el servicio al cliente es muy deficiente. Saludos le habla Luis Miguel turbi bernaldo de República Dominicana
Response from FragranceXJan 11, 2023
359 / 5,000 Translation results Translation result Gracias por tomarse el tiempo para darnos una evaluación. Le pido disculpas que se sienta de esta manera. Nos esforzamos para asegurarnos de que todos nuestros clientes sean atendidos. Si puedo preguntar, ¿qué ha hecho que su experiencia con nosotros sea insatisfactoria? Nos encantaría resolver este problema por usted. Póngase en contacto con nosotros en [email protected] para que podamos ayudarlo más con esto. ¡Que tengas una buena semana!
Steven
Liked my fragrances and the deal you provided on most products. Though I am disappointed I didn't check retailer's before purchasing bleu de chanel and losing any possible savings lol. Thanks for your service either way, as that was mostly my own fault.
Response from FragranceXJan 9, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
zynnea H.
My package was accidentally forwarded to another address.
Response from FragranceXJan 3, 2023
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
Mithru
I liked that the delivery was on time even during the holidays but i got a defected bottle a broken chain to the bottle. It was'nt the best because it was a gift. The fragrance was perfect no complaints about that whatsoever. you guys always deliver the best.
Response from FragranceXDec 27, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please reach out to us at [email protected] so that we can offer you a resolution. Thank you and have a wonderful holiday!
Jennifer G.
The Rewind perfume had a dark color to it like it was old and had been sitting around for awhile. I have ordered the perfume before and the color was much lighter. I probably will not order from your site again.
Response from FragranceXDec 11, 2022
We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. We also have a 30-day money-back guarantee (see our site for details.) If you have any questions, please contact us. We are happy to help!
Christine C.
Ordered online, but unfortunately my order went missing. I have had my money refunded apparently, according to PayPal, which is something. I have tried to order replacement, but it's not looking like it will arrive in time for Christmas, which is a shame, but at least my money got refunded, so I can't complain and I try the local shops.
Response from FragranceXDec 11, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that this is showing us as delivered. We have filed a claim on your behalf with the carrier. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
