Well I must say initially I was very upset with my fragrancex purchase but I reached out to customer service,quickly return the items, customer service was very helpful very courteous,very professional I gave fragrancex a chance to redeem themselves and I'm loving my perfumes.will undoubtedly be purchasing again 🥰👍
Response from FragranceXMar 13, 2023
We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. We also have a 30-day money-back guarantee (see our site for details.) If you have any questions, please contact us. We are happy to help!
We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
MH
Marta H.
I ordered two perfumes.
I ordered two perfumes.. Femme Rochas and Elizabeth Arden red door .I know Femme Rochas is an old fragrance and it's not produced anymore.. The order came quickly ,which I was happy. Unfortunately Elizabeth Arden didn't smell the same.. it smelled old and didn't stay on as the original.. As for Femme Rochas it was terrible it smelled ancient and a strong smell of pepper, which is actually the spice cumin which is one of their notes.. There is no possible way that you can even wear it..it smells horrendous!! not even as an air freshner you can use it.. when it dries on your skin it smells like dirty derriere.. They might be authentic, but the problem these perfumes unfortunately are very old.. That is why they're are less costly than buying in the stores..Sorry I won't be buying anymore and if I do is just for the vintage bottle..
Response from FragranceXFeb 21, 2023
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
NL
Nic L.
I have placed order and was canceled…
I have placed order and was canceled 3-4 times. The reason given was i failed to provide bank verification code. When i tell them i do not understand what they mean. The next thing you know the order was canceled. The customer support is not helping much bcos i will only get a reply after the system canceled my order. No live chat to help with the problem too. Why do you have to make an online purchase so difficult? I dont understand that. Come on its 2023!
Response from FragranceXFeb 13, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of.Please note that this is for cardholder security purposes only. We need to be able to confirm that you are who you say you are before we ship out orders. Sorry for the inconvience. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
JC
Jorge C.
PROBLEMAS CON LA ENTREGA DEL PEDIDO
Hola buenos días, escribo nuevamente con el fin de solicitar información acerca de la entrega de mi pedido, hace 6 días hice una publicación en este espacio y la respuesta entregada por parte de FraganceX es que en un lapso de 24 a 48 horas me darían información acerca del estado del envío pues se comunicarían con el proveedor para tratar de aclarar este tema, sin embargo a la fecha no recibo respuesta alguna, no sin antes recomendarles que deben tratar de darle mejoría al servicio al cliente que prestan en Colombia, es casi imposible saber que empresa moviliza los pedidos y mucho menos tratar de contactarlos.
Response from FragranceXJan 16, 2023
Gracias Jorge por tu correo. Lamentamos mucho las molestias con la entrega de su pedido. Estamos a la espera de que el transportista nos responda. Les hemos proporcionado la dirección actualizada que se nos proporcionó. Tan pronto como recibamos una respuesta, se le notificará por correo electrónico.
LI
Lilly
One bottle came leaking..
I ordered two bottles (the only one intense and dark crystal). The only one intense came leaking with the stopper already wet. When I tried cleaning it, I realized it was leaking an odd black-speckled fluid. I owned both perfumes before and both smelled like a very water-downed version of them.
Response from FragranceXJan 9, 2023
We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. We also have a 30-day money-back guarantee (see our site for details.) If you have any questions, please contact us. We are happy to help!
EG
Elizabeth Giangiulio M.
I love all of your brands perfumes…
I love all of your brands perfumes lotions and the prices are amazing!!
Response from FragranceXJan 3, 2023
Thank you for taking the time to write a review. We are happy to learn that you love the brands that we carry and the prices. If I may ask what can we do to increase the number of stars? We want to make sure that all of our customers are taken care of. We hope to hear from you soon.
EW
Edwards-Walker
Spam regulier, impossible de se désabonner.
Alors j'ai créé un compte chez Fragrance X il y a sûrement très longtemps car je m'en rappelle même pas de l'avoir fait, mais par contre pour envoyer des mails de spam ils sont forts. Le lien de désabonnement marche pas, et comme disent plusieurs avis, le site est inaccessible. Je leur ai contacté par mail pour me désabonner (j'aime pas quand les entreprises se permettent d'envoyer le spam, c'est lourd, surtout ces entreprises Américaines qui respectent pas les lois Français) Bref, ils ont jamais répondu, j'ai jamais commandé sur se site mais vu tout sa, je vais jamais le faire. Pas la peine de m'envoyer une réponse en disant que vous vous efforcez de nous aider, toute façon c'est que du copier coller. Commandez pas ici, ils sont nuls et incontactables.
Mis à jour : j'ai essayé le lien que vous m'avez envoyé en réponse, elle marche pas non plus. Et puis je vous ai déjà contacté par mail, sans réponse. Je répète, commandez pas chez Fragrance X, c'est une entreprise américaine qui s'en fiche des clients.
Mis à jour 2: j'ai enfin été desinscrit, mais seulement m'avoir plaint sur cet avis, j'ajoute 1 étoile car on m'a enfin résolu le problème.
Response from FragranceXJan 3, 2023
Merci d'avoir pris le temps de nous donner un avis. Je suis désolé que vous ressentiez cela. Nous nous efforçons de nous assurer que tous nos clients sont pris en charge. Veuillez noter que nous travaillons sur le problème avec le lien de désabonnement. Nous nous excusons pour la gêne occasionnée car nous nous efforçons de résoudre ce problème (la FRANCE n'autorisant pas l'accès à notre site) avec notre équipe dès que possible. En attendant, vous pouvez vous rendre sur http://frgxstaging3.fragrancex.com comme alternative pour parcourir notre sélection actuelle de parfums. Nous aimerions résoudre ce problème pour vous. Veuillez nous contacter à [email protected] afin que nous puissions vous aider davantage. Passe une bonne semaine!
CE
Ceneuris
Que ha sucedido con mi pedido
Que ha sucedido con mi pedido?
Order #56410990 placed on Dec 19 2022. Por favor, indicarme los detalles.
Response from FragranceXDec 21, 2022
Me temo que actualmente no podemos enviar su pedido fuera de la dirección "segura" que está registrada en PayPal. Su pedido ha sido cancelado y reembolsado en su totalidad.
Si desea pagar con PayPal, comuníquese con PayPal para cambiar su dirección segura a la ubicación de envío deseada y luego reemplace su pedido.
Alternativamente, puede reemplazar su pedido con una tarjeta de crédito válida. Asegúrese de ingresar la dirección de facturación correcta asociada con la tarjeta de crédito al realizar el pedido.
Pido disculpas sinceramente por las molestias, ya que debemos cumplir con las políticas actuales de PayPal.
Si necesita más ayuda, no dude en ponerse en contacto con nuestro servicio de atención al cliente.
Gracias por comprar con FragranceX.com. Su cooperación y comprensión son realmente apreciadas y esperamos servirle pronto.
