FragranceXReviews of fragrancex.com

4 weeks no item has arrived . custumers service are teenagers with bad attitude. A V O I D THIS COMPANY Absolutely dredful , the joke of a custumer service are worse than thick,thinking I'm so stupid I don't know they have completly messed up. 4 weeks now still waiting NO PERFUME HAS BEEN GIVEN TO DPD TO DELIVER.

UPS did not deliver it as they were supposed to. It was to arrive next day. Or perhaps 2nd day air. It arrived yesterday, June 17...not on june 10 as it was supposed to. FragranceX is fantastic. The perfume is wonderful. UPS ... not so much!!!!!

After 8 days 😪 still waiting for my order😡😡

I will never buy from this company again. I didn't receive all of my orders. They keep sending emails about photos of the package. If I have to send photos, that let me know you did not check my order. This is a life lesson Thank you for this.

Very bad experience. I recommend not to do business with. Customer service does not exist as no one was replying to my emails. Discounts and promos are false. Quality of most of my ordered products was poor to say the least. Some products I received were bad and disgusting... They were either counterfeit or expired.

I was a loyal customer, for years, finally building up over 2,000 "loyalty points" in order to get a better discount. When I went to use the discount I shockingly found out that the program was fake. The discount they offered was already LOWER than the fake discount they offer to everyone... on every product. When I tried to speak to customer service, they were rude and irritated with me that we wanted our discount they offered after spending over $1,700 in less than than three months. I would like to believe that we were VERY loyal customers, but clearly we are are merely garbage to them. On the good side the rude CS agent "understands my feelings". Never Again. Other companies actually want my business. EDIT 2021.11.03 : TrustPilot is requesting further information which I have privately provided, but since it was requesting a single order number, I figured it was important to also note that this was poor service after a long period of my misplaced loyalty. To be very clear, this was $2,454.21 spent over time with this company, and $1802.99 in a single month earlier this year. Afterwards They refused to honor the loyalty rewards program listed on their site. Maybe this is just not considered to be a large enough purchase from them. If TrustPilot wants to dispute this I have all order numbers, dates, and purchase totals to verify my claim.

Scammers. Charged me a month ago and they wont deliver my order nor answer me on email, phone, Instagram, etc. STEALERS.

I ordered 100ml Creed Viking over one month ago on May 4th. I was told it was shipped the same day. There has been no delivery. I recently contacted DPD with the tracking number I was given and they have said they never received any package. FragranceX would not respond to my emails, so I had to call and they said their courier is having issues. Very vague, and they stated it wasn't lost so they would not refund me as I had requested over the phone. They also would not give me a timeframe on when they would solve the issue - which has already been over a month. So I have had no delivery. I cannot get a refund. I don't know when I can get a refund. I don't know if it'll take weeks or even months for this to be resolved. I don't know what's going on, and feel helpless here. This has been an expensive order with very poor customer support. Frankly, I just want my refund now. I have 0 trust in fragranceX, they don't seem to be resolving this (expensive) issue. Honestly, I don't want to be vindictive here, but I really feel some compensation or at least an apology is in order to try and salvage my confidence in the company.