Boitumelo R.
I suspect a scam:UPDATE
I have made payments for 2 perfumes and am awaiting shipment to South Africa from FragranceX. Their tracking link doesn’t appear to be functioning as it doesn’t show any information when I click on it. I’ve sent them an email requesting them to assist me with tracking my parcel to which they indicated they revert back to me in 24 hours to no avail. I honestly hope that they are not scamming and that they will be sending me an original fragrance otherwise I will be left with no choice but to request by bank to reverse my payment! UPDATE: I received a response on my email and updates on my order. The order was received neatly packed with bottles in tacked in original packaging. The company definitely needs to improve on communication with their customers. I am however very satisfied with the items I purchased.
Response from FragranceXMar 13, 2023
Updated: We are happy to hear that you received your order in great condition. We are sorry that the carrier takes forever to update the tracking details. Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that South Africa will update tracking when the order is processed through customs in your country. As soon as its processed the carrier will then provide tracking updates. We are sorry for any confusion.