FragranceXReviews of fragrancex.com

Response from FragranceXSep 18, 2026

Hola Fernando! Gracias por compartir tu experiencia y tus comentarios con nosotros. 📦 Lamentamos saber que tu experiencia con FragranceX.com no cumplió con tus expectativas y entendemos tu frustración respecto a la cancelación de tu pedido y la información de seguimiento que recibiste posteriormente. Agradecemos que nos hayas informado sobre esta situación y esperamos tener la oportunidad de brindarte una mejor experiencia en el futuro.

Response from FragranceXSep 17, 2026

Ciao Domenico! Grazie per aver condiviso la tua esperienza con noi. 📦 Ci dispiace sinceramente sapere che sono trascorsi 17 giorni senza aver ricevuto i tuoi due articoli e comprendiamo la tua frustrazione, soprattutto per le difficoltà che hai riscontrato nel ricevere la conferma del tuo ordine. Ti invitiamo a contattare il nostro servizio clienti fornendo i dettagli dell'acquisto, così potremo verificare l'ordine e aiutarti a risolvere la situazione.

Response from FragranceXSep 17, 2026

Hi Jodie! Thank you for sharing your honest feedback with us. 📦 We’re very sorry to hear that one of your favorite fragrances arrived in a condition that was disappointing, and we understand how frustrating it is when the return shipping cost makes resolving an international order issue more difficult. We appreciate you bringing this to our attention and hope we can have the opportunity to provide you with a better experience in the future.

Response from FragranceXSep 17, 2026

Olá Max! Obrigado por compartilhar sua experiência conosco. 📦 Lamentamos sinceramente que você tenha recebido um produto diferente do que pediu e que ainda esteja aguardando o reembolso de 50%, especialmente depois de aceitar a solução oferecida e tentar entrar em contato novamente. Pedimos que entre em contato com nosso atendimento ao cliente para que possamos verificar o status do reembolso e ajudar a resolver essa situação.

Response from FragranceXSep 14, 2026

Hi Kim! Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the fragrance. We understand how disappointing it is to receive a product that does not smell as expected, especially when you have already reached out for assistance. We would be happy to look into this for you and work toward a resolution. Please contact our Customer Service team with your order information so we can review the issue and assist you with the appropriate next steps. We sincerely apologize for the frustration and appreciate the opportunity to make this right.

Response from FragranceXSep 14, 2026

Hi Miss Taylor! Thank you for taking the time to share such detailed feedback. We’re truly sorry for the frustration and disappointment you experienced with your orders. We understand how upsetting it can be when an order does not arrive as expected, particularly when it was intended as a gift, and we’re also sorry that your interactions with our team left you feeling dismissed or unheard. We take concerns regarding delivery, cancellations, and customer service seriously. While international orders can involve circumstances outside our direct control, we understand that this does not lessen the frustration when you are waiting for a package and trying to resolve the situation. We’re sorry that your overall experience did not meet the level of service we aim to provide. Do not that your ticket is still opened and getting worked on. We appreciate you bringing these concerns to our attention and regret that we were unable to provide the experience you expected.

Response from FragranceXSep 11, 2026

Hi Gabrielle! Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your concerns regarding the condition of the fragrance and the missing items. We understand how frustrating it is when an order does not arrive as expected, and we’d appreciate the opportunity to review what happened and assist you with your concerns. Please contact our customer service team with your order details so we can look into this further. 📦 We hope we can help resolve these concerns for you.

Response from FragranceXSep 9, 2026

Hi Andrew! We’re sorry to hear that you did not receive your order. Our system cannot automatically change the shipping address, and we did not receive a request from you to modify it before the order shipped. The shipping address can be reviewed and confirmed during checkout, displayed after the order is placed, and is also included in the order confirmation email. We understand how important it is to receive your order and would be happy to assist with any questions regarding the shipment. Thank you for giving FragranceX.com the opportunity to clarify this matter.