FragranceXReviews of fragrancex.com

Response from FragranceXOct 27, 2021

Hello Marie, Thank you for taking the time to give us a review. I do apologize for the inconvenience. It sounds like you ordered an item that went out of stock once you ordered it. If I may ask, Do you have an order #? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Thank you!

Response from FragranceXOct 27, 2021

Hello, Hope you are well. Since this is an international order going outside of the USA, then it is most likely held up at customs for longer than usual due to COVID manual inspections, or the holidays approaching. The tracking information does not update until your package crosses customs in your country, which is unfortunately out of our control. And orders to Singapore take 4-12 business days to arrive from New York. If you would like further information about your order, please feel free to contact us at [email protected]. Thank you!

Response from FragranceXOct 27, 2021

Hello Jess, Thank you for taking the time to submit a review. We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. If the fragrance does not last as long as you'd hoped, this was most likely a fragrance with light base notes. We also have a 30-day money-back guarantee so I sent you a free return label to send it back to us if you'd like. If you have any questions, please contact us. We are happy to help!

Response from FragranceXOct 28, 2021

Hello Nathen, Thank you for taking the time to give us a review. I truly apologize for this misunderstanding. We do strive to make sure all our customers are taken care of. We have already refunded you in full for this order you are referencing. Please contact us at [email protected] if you have any more questions or concerns. We look forward to serving you again.

Response from FragranceXNov 2, 2021

Hello THEMBALAM , We would like to give our more sincerest apologies regarding your order. We understand the frustrations with delayed packages, and best believe we are aware of this issue and have been working diligently with the carrier to provide our customers with a faster delivery time frame. I see that you have been in contact with our support team and we provided you with a full refund back in September. Again, we apologize for any inconvenience that was caused because of the delays. We hope to make your experience with FragranceX a better one in the future. Have a great day!

Response from FragranceXJan 5, 2022

I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXJan 5, 2022

I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXJan 5, 2022

Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. If I may ask, what has made your experience unsatisfactory with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!