FragranceXReviews of fragrancex.com

Response from FragranceXOct 27, 2021

Hi Hamad, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order, and we have since refunded the payment made for the giftwrapping on September 16, 2021. We are sorry the giftwrapping was not present in the package, we apologize for the oversight. We are truly sorry for this inconvenience and hope you will let us serve you again! Please contact us at [email protected] so we may assist further with this if you have outstanding questions or concerns. Have a great week!

Response from FragranceXOct 27, 2021

Hello, Hope you are well. If it is an international order going outside of the USA that you are referencing, then it is most likely held up at customs for longer than usual due to COVID manual inspections, or the holidays approaching. However, if you have not received your package since July, then you must have been refunded by now. If you would like further information about your order, please feel free to contact us at [email protected]

Response from FragranceXOct 27, 2021

Hi Marcel, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order, and we have since refunded the difference between the item ordered and paid for and what we (incorrectly) sent. We are truly sorry for this inconvenience and hope you will let us serve you again! Please contact us at [email protected] so we may assist further with this if you have outstanding questions or concerns. Have a great week!

Response from FragranceXOct 27, 2021

Hello Maikol, Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, Do you have an order #? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXOct 27, 2021

Hi, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order. If you do not mind, would you please share the order number this review is in reference to? You can also email us at [email protected] so we can help clarify further. Thanks and have a great week!

Response from FragranceXOct 27, 2021

Hello, Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, Do you have an order #? We would love to resolve this issue for you. We would provide a full refund if your order was shipped in July but you have not yet received it. Please contact us at [email protected] so we may assist further with this. Thank you!

Response from FragranceXOct 27, 2021

Hi Aaron, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order. If you do not mind, would you please share the order number this review is in reference to? You can also email us at [email protected] so we can help clarify further. Thanks and have a great week!

Response from FragranceXOct 27, 2021

Hello Jewel, Thank you for taking the time to give us a review. I do apologize you feel this way. As a global company, we do strive to make sure all of our transactions are secure to protect both us and the customer, which is why we have to employ a more thorough verification process than other local companies do. Do you have an order # by any chance? Please contact us at [email protected] so we can assist you further with this.