I have been waiting 10 weeks for my perfume noone is giving me answers of where my item is I'm getting so mad as you said you are trustworthy I'm going to report you and let you be known as scammers and your service suck very unhappy client f. Feyerabend
Response from FragranceXSep 24, 2021
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
JP
Judy P.
The fragrance smells nice but it…
The fragrance smells nice but it doesn't last night even five minutes once you spray it on so I'm very disappointed. It didn't even come in a box.
Response from FragranceXSep 29, 2021
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, Do you have an order with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
BB
Becky B.
Made a purchase last week
Made a purchase last week. Unfortunately, received a tester bottle with no lid!! Have asked for a refund.
Response from FragranceXSep 29, 2021
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, do you have an order with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
MU
Mustapha
never received my order
I ordered 1 perfume and 2 samples I never got them dont buy from this scam website
Response from FragranceXSep 29, 2021
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, do you have an order with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
FK
francis K.
Still waiting for my order driver went…
Still waiting for my order driver went to Wrong House with my order and had the cheeck to Put a photo of front door at the Wrong number house DPD are so bad .
Response from FragranceXSep 29, 2021
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, do you have an order with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
FG
Freddy G.
i got ripped off i waste over 100$ and…
i got ripped off i waste over 100$ and never got my items do not waste your time here!!
Response from FragranceXSep 29, 2021
Thank you for taking the time to give us a review. We acknowledge that you did not receive the order, as the parcel was lost in transit by UPS. We have emailed you on September 20, 2021; confirming that the payment made on the order was refunded back to your Paypal account.
If you have other questions, please contact us at [email protected] so we may assist further with this. Have a great week!
TT
Tchelo T.
Stole my money
Stole my money, they sold me a bottle of a vintage perfume for 22,36 CAD, they regret the price, I passed one week asking if they had posted my product they kept changing the status saying the product has been verified,under analysis and separated despite they have a policy of same day shipping. Finally they said they sold to other person the product I paid first, now they don't want to refund me because I discussed with them, as I am in Canada they know Is harder for me to go at the justice claiming my rights,but If is necessary I will do,not because of the value, but because of their cowardice,lack of ethics and immoral business practice.
This is a coward american company, they regret the prices they offer, they refuse a refund, they make false promises to ship to you what they don't have in stock. And pay YouTubers for create a positive image they don't have.
EDIT : As I cannot answer them below, I will add a new commentary here, I gave them next day an information of my 6 digit code from my credit card, despite no one company ever asked me that,I shared the number,and they sold the product to another customer. They called me unverified customer, but they have my data since 2014, They refunded my money 3 days later, when I bought a cologne from them months ago, the same thing happened, they didn't sent the product, took 2 weeks for a refund only because I called them from Canada, I had to pay an international call otherwise my money would disappear. My advice is buy from FragranceNet.com,Fragrancebuy.ca or any other, where I never had any issue, no 6 digit code ask,and also they don't make a bid of who pay more with your product, and they always sell what they have.
That product Jaguar was a birthday gift for a friend who is a fragrance collector,vintage bottle, can you imagine the frustration after a compromise?
Avoid this one guys,I was a customer since 2014. They don't care. Barely apologize.
Response from FragranceXSep 29, 2021
Thank you for taking the time to give us a review. I do apologize you feel this way.
As was explained by our support specialist concerning this issue on September 14, the order was put on hold at the onset when you placed it as we needed to verify your identity and payment information as part of our security procedures - we do not wish to send items to unverified customers.
Whilst the order was on hold as we were waiting to get a response from you between September 11 to 13, the item (JAGUAR 3.4 oz, EDT Spray (unboxed) for Men) oversold in the process as we have minimal stocks on the item.
You then asked to cancel the order on September 14, which is why the order was cancelled and you were refunded the payment you made (USD 20.01) immediately when you asked to cancel the order.
Please contact us at [email protected] if you have other questions. Have a great week!
VR
Victorine R.
A FUIR!!
A FUIR!!!
J’ai commandé mes parfums il y’a 4 mois, et je n’ai jamais rien reçu. Ils disent avoir remboursé mais je n’ai pas revu mon argent et maintenant que je leur demande une preuve, ils ne répondent plus aux mails… pour une sommme aussi importante, c’est inacceptable !
Response from FragranceXOct 22, 2021
Bonjour Victorine,
Merci d'avoir pris le temps de nous donner votre avis. Je m'excuse que vous vous sentiez ainsi. Nous nous efforçons de nous assurer que tous nos clients sont pris en charge. Si je peux demander, avez-vous un numéro de commande ? Nous serions ravis de résoudre ce problème pour vous. Veuillez nous contacter à [email protected] afin que nous puissions vous aider davantage. Passez une bonne semaine!
