FragranceXReviews of fragrancex.com

half lost order ... awful ... I'm totally disappointed. I waited for this order quite a long time..and it was very important for it to arrive well. it means my son's gift, now what else can I do? due to your mistake I was disappointed own child.

A huge huge mistake!!! i regret the 3rd of September placing that order!! today is the 5th of October 2021, way past the 12 day shipping time! & when i follow up, you get automated response!! when you track the parcel, still no movement to-date. when you call their local tracking company, after waiting for minutes to get through, they check the parcel and just hang up on you!! when you ask for a refund no response!! guys cheap is not always the way to go!! you will be left stranded !! & begging!! i regret!! save yourself the stress and time, just buy locally wherever you are!! not reliable at all!! cheap is actually expensive!!! stay away

I placed an order on friday october 1st, for an item that was running low in stock that is hard to get everywhere, which is the only reason why I was placing the order here, at first I placed it paying directly with my CC, it was placed on hold, due to so called security measures, I was asked for a 6 digit authorization code from my bank to confirm It was indeed my CC, after 3 hours with my bank I got the code and sent it as requested only to find out that during that time my order was completely cancelled, I called customer service to get information as to why I was not given the time to even be able to send back the code, I was rudely told that the billing department cancelled it for so called "security reasons" on the banks end that they were not able to explain even after the bank is confirming that is me who is placing the order and not any kind of fraud, the item was running out of stock so I decided to place the order again through paypal since that way paypal is the one that deals with the bank and the payment went through without any issue (I even recieved a thank you for your purchase email this time), at least it seemed that way during the weekend where it was processing and I was expecting it to be shipped on monday, but what do you know I check the order status monday october 4th to find out that it was cancelled again, without any kind of notice and now the item is out of stock, so I call customer service again to try and get an answer as to why this is happening, same thing " for security purposes it was cancelled" and while I was asking for more information on this they hang up the phone, I am ordering from latin america to my courrier's adress in the USA, the only reason that I can really think of as to why I was denied a purchase is my physical location which seems like a possible racial issue, horrible experience, for years ive ordered tons of items from alot of places arround the world using this same paypal account and never had this kind of issue anywhere else, what a terrible first time customer experience from a supposedly trustworthy site.

They forgot to ship my order. They had my money and the order had been placed. No explanation was given or apologies given. This is the only time this has happened.

hate the new website. it is super counter-intuitive, bland and boring. please revert to the classic website or if you want to beautify it, make sure user experience is a priority.

I have placed several orders and they keep getting refunded with plenty of monies available then some of products ordered are not available. This is the worst company to purchase period

Rubbish delivery service. Lost in transit eagerly waiting my refund.

Hello, a bought a Givenchy perfume on their website. The box was perfect, but the bottle was fake and I think the quality of the parfume as well. Dont worth to save 20% on a parfume which is fake.