Je n arrive plus à commander sur le dite,systématiquement il me rembourse sans me dire pourquoi. Pourtant les produits commandés sont en stock
Je ne comprends pas...
Est ce que quelqu'un pourrait " m eclaicir" sur ce sujet
Merci
Response from FragranceXNov 8, 2023
Bonjour!
Merci beaucoup d'avoir consacré votre temps à évaluer nos services. Nous apprécions sincèrement vos commentaires et souhaitons vous exprimer nos excuses pour toute insatisfaction que vous pourriez avoir rencontrée.
Je vois que vous avez déjà ouvert 2 litiges PayPal contre notre entreprise. Pour cette raison, nous ne sommes pas en mesure d’accepter d’autres commandes de votre part.
J'espère que ces informations vous aideront. Si vous avez besoin d'aide supplémentaire, veuillez nous le faire savoir à [email protected].
MD
Melissa D.
The smell is nice but too strong for…
The smell is nice but too strong for me. I'll give them to my daughters as Christmas gifts.
Response from FragranceXOct 25, 2023
Hello! We appreciate your review and hope your daughters will like the item. We look forward to your next order!
JA
Jorge Andres Moreno V.
devolucion de dinero
Hola, soy de Colombia, realize una compra accidental,el numero de guia es 60803077, en estatus de orden dice que esta cancelado y me enviaron un correo diciendo que me iban a devolver el dinero, pero ni me han debitado de vuelta el dinero a mi cuenta, necesito una soolucion urgente
Response from FragranceXOct 19, 2023
Hola,
Gracias por llegar a nosotros!
Veo que el reembolso ya fue procesado en su cuenta PayPal. Verifique su cuenta PayPal por su parte, ya que el reembolso ya debería estar allí.
Tenga en cuenta que siempre puede comunicarse con nuestro equipo de atención al cliente por correo electrónico a [email protected].
¡Gracias y que tengas un buen día!
AB
Alex B.
Well 10 days after i ordered and my…
Well 10 days after i ordered and my items are still at jfk airport after being told there would be 3-5 day delivery time so cant comment on the actual product as its still not even here
Response from FragranceXJul 21, 2023
Hello! Thank you for taking the time to leave us a review.
I have great news :) I see that your parcel shipped on July 12th is currently out for delivery and should be with you today between 11:51 and 12:51.
Note that delivery time frame to the UK is 4-8 business days, as advised on our website.
Do not hesitate to contact our Support team at [email protected] if you need further assistance.
Hope you enjoy your new fragrances and have a great day!
ML
Michael L.
Great product. Terrible marketing.
I loved the pricing, I loved the fast shipping, and I loved the fragrances I received. What I absolutely can not stand is the incredible number of emails I got directly before, during, and after my order. Between July 10-12, I received 4 emails. I placed my order on the 13th, which generated another 4 emails that same day. Then, between July 14-15, I received 5 more emails. That's 13 emails in less than a week. That's insane. The only reason they stopped is because on the 15th I finally hit unsubscribe, even though I'd never technically "subscribed" in the first place. I wouldn't mind getting an email every once in a while with a promotion, but this was like drinking from a veritable firehose.
If I find significantly better pricing at FragranceX next time, I may place an order, but I certainly don't have any loyalty to the company after this experience, especially because this wasn't the first time I went through this. It's like giving your number to someone at a bar who in turn calls you 13 times over the next few days, which feels less like they want a date and more like they want to wear you like a skin suit. I'll likely take my business elsewhere in the future, unless FragranceX is simply the only viable option.
Response from FragranceXJun 26, 2023
Hello! Thank you for taking the time to review our products and services. We value your feedback and apologize for any dissatisfaction you experienced. Upon placing an order in our website, you will indeed be automatically subscribed to our promotional emails. You do always have the chance to hit "Unsubscribe" and we will promptly stop sending you emails. Rest assured that this feedback was passed to our Marketing team and hopefully this can be addressed in the future! Have a great day!
MU
Musin
Déçue
J ai passé une commande chez fragrance x ,j ai reçu le parfum en double exemplaire
Ou peut on renvoyer un des produits
Merci
JG
JO G.
I truly love thus website and its…
I truly love thus website and its porducts i just have some very honest feed back i have more than a few products at a time but their is no kind of discount that makes a diffrences or at least one product for free after scertani amout spent beside that i love this website and it products
VI
Vijay
it's been over a month now since I…
it's been over a month now since I placed an order and i am yet to receive tracking information.
Sent dozens of emails to support, but all of them remains unanswered till date. Now thinking of filing claim with my credit card issuer to get the refund.
Edit - 13-04-2023
After series of mail exchange I finally received my refund today.
Probably it was the rep's fualt who was assigned the case and did not care to response in timely manner.