FragranceXReviews of fragrancex.com

Response from FragranceXApr 24, 2024

Hello Mr. Ayikho, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret the delays. Our orders to South Africa do take an average of 12 business days to be delivered to customers. However, sometimes we may face some unexpected delays, for which we apologize in advance. If you have an issue with an order, we kindly request that you reach out to our Support team at [email protected]. We will be more than happy to assist you. Have a great day!

Response from FragranceXJan 24, 2024

Hello Michael, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product. I see that you purchased a splash item (note that box states "Eau de Toilette Splash"). No worries though! If you do not wish to keep the item, you can always return it to us. Our Support team at [email protected] is readily available to assist you through the process, or you can conveniently download a Return Label directly from your account. We hope this information proves helpful. Wishing you a wonderful day!

Response from FragranceXNov 29, 2023

Hello, Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we sincerely apologize for the disappointment you experienced with your recent purchase from FragranceX.com. We understand how important it is to receive a product that lives up to your expectations, especially when investing in a quality fragrance. We are genuinely sorry that the fragrance did not meet your satisfaction, and we regret any inconvenience this may have caused. In an effort to make things right, we would like to offer you a hassle-free return process. Kindly reach out to our customer service team, and they will guide you through the return procedure. Upon receiving the returned item, we will process a refund promptly. Once again, we apologize for falling short of your expectations, and we appreciate your understanding. If you have any additional comments or if there's anything else we can assist you with, please feel free to contact us.

Response from FragranceXOct 30, 2023

Hello! Thank you so much for dedicating your time to reviewing our products. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered with the item. If you do not wish to keep the item received, we encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance. Have a great day!

Response from FragranceXSep 12, 2023

Hello! Thank you for taking the time to review our products. We value your feedback and apologize for the damaged item received. To better understand what happened, we kindly request that you email our Support team at [email protected]. In your email, please include images of the defective item and all packaging materials as received. We will be more than happy to assist you and address your concerns. Thank you for reaching out, and we hope to make things right for you. Have a great day!

Response from FragranceXJul 26, 2023

Hello! Thank you so much for dedicating your time to reviewing our services and products. We sincerely appreciate your feedback and would like to express our apologies for the dissatisfaction you have encountered. We want to assure you that we only stock 100% authentic and original brand name products. We will make sure to verify the item once you return it. At the same time, we will process the refund to your original payment method. Thank you and have a great day!

Response from FragranceXJul 18, 2023

Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product. Note that all our "TESTER" items are properly labeled as such. In any case, I am happy to hear that you initiated the return process. We will provide a refund once the item arrives at our facilities. Have a great day!

Response from FragranceXJun 26, 2023

Hello! Thank you for your review. We appreciate your feedback and are sorry to hear that the item received has an issue in the atomizer. We encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance or download a Return Label directly into your account. Have a great day!