FragranceXReviews of fragrancex.com

Bottle arrived empty leaked out inside the box. I submitted photos and video to customer service and they refused a refund or return request despite evidence I provided. Their reasoning was because the box and bottle were intact and the box was dried in the video. Well, I never claimed the bottle was broken—the cap was defective and leaked out during transit. And the box was dry because they asked for the video days later—yes the box will be dry by then. So in the end I paid $170 for a defective product that leaked out and left with no remedy for my issue. Fragrance X is the worst computer service. I was forced to submit a dispute claim with my credit card. Do not buy from them

I ordered Victoria's Secret Bombshell Eau de Parfum from FragranceX. It arrived — and it was shipped from Uzbekistan. I also own the exact same bottle, bought personally in the US, so I compared them side by side. What I found: US bottle: the batch code is printed on the bottom and engraved into the glass. Two methods. Both readable. FragranceX bottle: there is no batch code on the bottle at all. Not printed. Not engraved. Nothing. The code only exists on the outer box. This means I cannot verify whether the box code matches the actual bottle. Authentic perfume never works this way. Ever. The box is different too: mine has an FSC logo and dense, unreadable text, while the US box has no FSC and uses a much clearer font. The batch code on the box is positioned and applied differently. About the scent itself: It smells weaker. Flat. It doesn't develop like the original. The glass and sprayer feel different in quality. FragranceX claims everything is "100% authentic" and that batch code placement "can vary by market." But no batch code on the bottle is not a "market variation." It's a red flag. Victoria's Secret always puts a batch code on the glass. And shipping a "100% authentic" fragrance from Uzbekistan doesn't exactly inspire confidence either. Support offered a return. But international shipping costs so much that returning it makes no sense. So effectively — money wasted. I will never order from this site again. Never. If you buy from FragranceX — check the bottle immediately. Not the box. The bottle. If there's no batch code on the glass — you know what that means. I contacted the support service (Ticket # 3065218), asked them to verify the authenticity of the product, and sent a photo showing that there is no code on the bottom of the bottle, which is present on the original version. All I heard in response was “our product is original, and you can send it back to us.”

Never received the product. Was then told to go to the post office to get documentation. You shipped it you figure it out

Horrid customer service!! I ordered through Afterpay and Afterpay had my address in there wrong( I have changed my address on that app numerous times) so I tried to call fragrancex only to find out that they don’t accept phone calls. Only to be told by a customer service agent by the name of RAN that I needed to wait for my product to get there in 2 to 5 days. I explained to him that I will not receive the item because it went to the wrong address he proceeded to tell me that it was already shipped. I called the post office in New Jersey and they told me that it is fact not in their possession. It is still at fragrance X and they do not have it. So I proceeded to tell RAN what I was told, and he told me that he was genuinely sorry, but there was nothing that he could do. I think the problem is is that this customer service is in another country and not in America so they don’t know how things are done properly. I will never buy from them!! Afterpay will not pay them either. I just do not understand how something so simple turned into something so horrific for me. According to the USPS all they have to do is cancel the order and ship out another one to the correct address. It’s that simple. Maybe the agent RAN should just go run far away somewhere… because customer services in his calling.

Scam company never received my order!! Thieving bastards. They stopped responding to messages. Do not order from them. Be warned!!

Very disappointing and misleading product disclosure I purchased two 100ml bottles of Victoria’s Secret Bombshell Seduction from FragranceX to restock a fragrance I already owned. When they arrived, the packaging was different and the fragrance smelled noticeably different from my existing bottle. I contacted customer service, expecting a clear explanation. Instead, Jeramie simply directed me to a short video on the product page stating that this is a “new version.” The problem? There is no clear written disclosure on the product page that the formula has changed. The product image also still shows packaging that looks like the older version. A significant formula change should be clearly and prominently disclosed in the written product description—not something customers have to discover by watching a short video after purchasing. This made me feel misled as a customer and left me questioning whether the product I received was what I reasonably expected to purchase. If FragranceX is selling a reformulated version, customers deserve transparent, prominent disclosure before they buy, especially when the product listing still appears to represent the previous version. I’m posting this review so other customers are aware of this issue and can make an informed decision before purchasing. Jeramie refused to provide a customer centric resolution I will not buy from them again based on this customer service experience

⚠️ BE VERY CAREFUL BEFORE BUYING FROM FRAGRANCEX ⚠️ I am extremely disappointed with my experience. I ordered TWO tester bottles from FragranceX. I was fully aware that I was purchasing testers, but a tester should contain the same fragrance as the regular retail version; the expected difference is the packaging, which is clearly marked as “TESTER”, not the perfume itself. I already own the original fragrance, so I tested them side by side: the original on one arm and the FragranceX tester on the other. The difference was shocking. The fragrance from FragranceX disappeared within minutes, while my original remained clearly noticeable. What makes this even more frustrating is that, despite the issue, I am expected to pay the return costs myself to send the products back. Based on my experience, I seriously question the authenticity of the products I received. I would NOT purchase from FragranceX again. If you are considering ordering from this website, especially from outside the US, please be very careful. I genuinely regret this purchase.

I was very disappointed with my experience. An item was missing from my order, and when I raised the issue with the staff, the response was unprofessional and not at all helpful. Mistakes can happen, but I expected the issue to be handled with basic courtesy and professionalism. Unfortunately, the way my concern was addressed made the experience even more frustrating. I hope management takes this feedback seriously and improves both the attention to orders and the standard of customer service.