fragrances.netReviews of fragrances.net

GREAT SCENT!!!

Fake as any thing avoid

Ordered a perfume from these, hasn't arrived. Tried emailing and calling no answer and 2 of the phone numbers don't work. The other just plays music for ages with no-one answering. Don't touch this Company with a barge pole, total rip off company.

2-month delay with no communication. I finally reached out to them and they said they had not yet received the item at the Australian Warehouse. I asked them when it reaches there can we just process a refund and they said that they can't because the item had already been processed and shipped out to me. Then I showed them the previous email sent and they just responded with a generic email.

Ordered through PayPal They supposedly sent the item but said wrong postcode and it was returned to them I raised a dispute with PayPal The company then said if I closed the dispute the would resend the item so I foolishly did. They did not resend the item and said I had been refunded. This was never refunded and PayPal said because I closed the dispute with them they could not do anything about it Do not touch this company They are scammers

I really wish I’d read these reviews before I purchased- £70 - it is absolutely NOTHING like the usual perfume. The packaging is nothing like the usual packaging. The bottle is nothing like the rather lovely “purse”. They did offer me a refund but have no prepaid labels even though on the website it states “free returns available “. I have taken a snapshot of it incase that statement suddenly disappears! Do no touch them.

This company has zero accountability and I am now done with them after 3 delayed deliveries in a row. I ordered from them Nov 26 2021, and it is now Dec 16 and the package still hasn’t moved since it arrived at the “depot”. I reached out multiple times seeking a solution to no avail. They referred me to their shipping terms which actually backs me up in saying I want a refund. Their shipping terms state 10 business days and it’s well beyond that. They then tried to claim that the flooding in BC was the reason for delay yet every other shipping company has no issue delivering. They refuse to issue a refund, they refuse to resend the item express so they essentially stole my money. This place is a joke and they offer no escalation method other than dealing with my credit card company. I have completely given up on this scam they are pulling as they have proven they do not care and will defend ripping their customers off. Beware of this company and believe the other reviews.

Bonjour, il s'agit d'un à éviter : nous avons affaire à des menteurs qui se retranche derrière les erreurs de DPD mais par contre le site est incapable de fournir les bordereaux de remise auprès de DPD, c'est donc très facile pour eux de dire que la livraison est mal acheminé !! Si fragrances était une entreprise sérieuse, elle renverrait la commande et verrait directement avec le transporteur DPD pour récupérer la pseudo commande envoyée. A éviter, ce sont des menteurs incapables de fournir la moindre preuve d'envoi Aujourd'hui le 6 décembre 2021, soit 1 mois depuis la commande, toujours rien ; à priori, ils sont bien conscients que le transporteur DPD a fait 1 erreur d'acheminement mais ce n'est plus leur problème....c'est celui de DPD !!!