samson C.
These guys intentionally make it…
These guys intentionally make it difficult to return items even when you have a very legitimate reason for return. They even made me pay for the return even when the item i bought was duplicated mistakenly. Their customer service is very tough to reach. Buying on their platform is very easy but that's all you get. I'd rather shop on a platform that makes life easy for their clients even after purchases have been made, fragrance market isn't one of such. Of course I won't use them again.
Response from FragranceMarket.comDec 18, 2025
We appreciate you sharing your experience. We're sorry to hear that you encountered difficulties with our return process. Our policy does state that returns are the responsibility of the customer. We'll review your feedback to improve our policies and support. Our goal is to ensure a smooth experience for everyone. Fragrance Market Customer Service Team