FragranceBabaReviews of fragrancebaba.com

Response from FragranceBabaNov 4, 2023

Hi Miss Mary Perez, Your order was for the name Antonio Flores and email name Kennedy Jhonas. Can you clarify who is the correct person to speak to? We have contacted you to provide us details with the issue so we can resolve it, but have not received any response from yo u. Please contact us at: [email protected] Thank you for your cooperation.

Response from FragranceBabaNov 4, 2023

This customer has placed a false review and has proved to be a fraudulent customer. We responded to the customer and reached out various times about their initial request, however received no response from them. Also, they claimed damaged product and our website policy states any claim of damage has to be supported by photos. We requested photos from them multiple times but they did not provide at all and gave a different story each time about why they cannot provide photos. Then they filed a chargeback stating that they never received a product at all. Every instance of contact with the customer they described a different situation. They even contacted us with different names (such as Desire Peavy). The customer has been reported for fraudulent activity.

Response from FragranceBabaNov 4, 2023

We reached out to the customer before this review about their issue and offered a full refund with a free prepaid return label for the product they received. Despite proactively trying to resolve the customer's issue, they left this review. We have contacted them various times because they have not sent the product back either, but have received no response.

Response from FragranceBabaNov 4, 2023

The customer ordered on a Friday, it states on our website 1 business day to process the order and 3 business days transit time for expedited shipping. The business days start from Monday so you can calculate how many days it should take. According to that the order arrived on time, but despite that we offered the customer a refund for the expedited shipping as a courtesy but they did not respond to any of our emails.

Response from FragranceBabaNov 4, 2023

We reached out to this customer and offered a replacement free of charge, however they have not responded to any of our messages.