Drea
My order has not been recd
My order has not been recd. they don’t respond to emails. Now I have to go to my bank to dispute. I own a business so i understand delay but this is the worse i experienced!!! Thank goodness i didnt post them on my tik tok
Response from www.fragman.shopDec 7, 2024
Dear Drea, We are truly sorry to hear about your experience with your order and the lack of timely communication on our part. We completely understand your frustration, especially as a business owner who values prompt and reliable service. Please accept our sincerest apologies for the delay and the inconvenience caused. This is not the level of service we strive to provide, and we regret that your concerns were not addressed promptly. We would like to resolve this issue as quickly as possible for you. Could you please contact us directly at [email protected] or call us at (727) 955 3444 with your order details? We will prioritize your case to ensure it is resolved to your satisfaction. If you have already gone to your bank, we still encourage you to reach out so we can understand the situation and work on a resolution. Your feedback is invaluable, and we are committed to learning from this experience to improve our processes. Thank you for sharing your concerns, and we hope to have the opportunity to make things right. Warm regards, Artem Fragman Customer Service Team