FragmanReviews of fragman.com

3.2592 reviews
Cosmetics & Makeup

Fragman

About Fragman

Fragman is your trusted destination for luxury and niche fragrances, offering a curated collection of authentic scents to suit every preference and occasion. From full-size bottles to perfume samples and travel sizes, Fragman makes it easy to explore and enjoy the world of fragrances at your own pace. Whether you’re searching for a signature scent, a special gift, or a way to try new cologne samples before committing, we have you covered. Our selection features premium designer and niche perfumes, ensuring you always have access to the finest options in the fragrance world. With competitive pricing and a focus on authenticity, Fragman delivers high-quality products that meet the standards of even the most discerning fragrance enthusiasts. At Fragman, we believe luxury should be accessible. That’s why we offer fragrance samples and convenient travel-size perfumes—perfect for testing new scents or carrying your favorite fragrance wherever you go. Our mission is to provide a seamless and enjoyable shopping experience, with fast shipping, detailed product descriptions, and dedicated customer support to help you find exactly what you’re looking for. Discover why Fragman is the preferred choice for fragrance lovers worldwide by exploring real reviews on Trustpilot. Our customers rave about our commitment to authenticity, exceptional service, and diverse product offerings. Whether you prefer bold, warm, and spicy scents, or light and fresh notes, our collection caters to every taste. With Fragman, you can shop with confidence, knowing that every fragrance, whether full-size or sample, is 100% authentic. Explore our selection today and find the perfect scent to match your style. Keywords: Fragman reviews, perfume samples, cologne samples, travel-size perfumes, luxury fragrances, niche perfumes, designer fragrances, affordable perfumes online, fragrance samples, authentic perfumes, trusted fragrance store, Trustpilot Fragman, buy perfumes online, try before you buy fragrance

Fragman (fragman.com) has 592 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: fragman.com
Website: fragman.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fragman reviews

Showing 222 reviews with 1 star · Clear filters

Randi C.
Jun 8, 2025
Never received it
Never received it
Response from FragmanJul 4, 2025
Hey there, please reach out to [email protected] to get this resolved ASAP!
Michael W.
Jun 6, 2025
Not a great company
Took 3 weeks for 3 samples and their customer service could care less. Will never buy from them again.
Response from FragmanJul 4, 2025
Hi Michael, Fragman support here! Your order was shipped late which is absolutely ridiculous due to tarrifs and internal system errors that are now resolved. My goal here is to find a way to provide some kind of compensation so your happy with your purchase! Is there anything I can do? This is not how we treat are customers and we want to compensate everyone who had disappointment with our issue! Please contact us at [email protected] (Our support has improved and we have within a 24hr response time Mon-Fri)
RICHARD R.
Jun 5, 2025
My order consisted of (9) miles of 16…
My order consisted of (9) miles of 16 sprays but they spray 5 maybe 6 times.
Kathryn A.
Jun 5, 2025
I can’t believe this I sent four or…
I can’t believe this I sent four or five emails telling them that my bottle was broke send them pictures and they never got back to me. I guess this is how they handle their business by giving you broken bottles so frustrated and I paid $74 for a very small bottle with maybe 20 sprays. It was an expensive perfume so frustrated with this company do not buy from them.😡 they will rip you off!!! Yes, you did. Send me my perfume, but it took forever. I thought I was gonna get ripped off, but you did make it right. You only sent me three perfumes.
Response from FragmanJul 4, 2025
Hey there, I think there's some confusion... We reshipped you 4 viles to compensate for your damage and disappointment. Please reach out to us if you have any questions
Edward H.
Jun 2, 2025
Horrible customer service
Horrible customer service, order expidited shipping and item was shipped 3 weeks later. They pretty much said "sorry, theres nothing we can do" after I asked to cancel the order.
Response from FragmanJul 4, 2025
Hi Edward, Fragman support here! Your order was shipped late which is absolutely ridiculous due to tarrifs and internal system errors that are now resolved. My goal here is to find a way to provide some kind of compensation so your happy with your purchase! Is there anything I can do? This is not how we treat are customers and we want to compensate everyone who had disappointment with our issue! Please contact us at [email protected] (Our support has improved and we have within a 24hr response time Mon-Fri)
Dale S.
May 31, 2025
False advertisement of the sizes as was…
False advertisement of the sizes as was pictured were different on the website.
Response from FragmanJun 1, 2025
Hi Dale, we're sorry for the inconvenience. Each fragrance is unique and for our customers to identify the scent, photos of the original bottle are posted for reference. We also have full-size bottles available and for decants, each container is posted depending on the size. Our team is available at [email protected] to answer inquiries about the products before making a purchase. We're here to help!
Zaire A.
May 29, 2025
Disappointing Service and Sloppy Presentation
I paid for express shipping on May 10th, and my order didn’t arrive until May 29th (almost three weeks later). There was no communication or apology for the delay. I emailed about it May 23rd (2 weeks later) and was told it was about to ship. No acknowledgement of my express when I addressed it. Even worse, none of the five 5 ml decants I ordered were labeled. That means I have no way of knowing which fragrance is which. An unacceptable oversight when customers are paying for premium scents. This was my first order from Fragman, and based on this experience, it will be my last. If you value timely delivery and basic professionalism, look elsewhere. The fragrances I did get were authentic and smelled great though. But even that can't get this a 2nd star.
Response from FragmanMay 31, 2025
We're truly sorry for the delay and lack of communication with your order. The express shipping delay and unlabeled decants are unacceptable, and we understand your frustration. This isn’t the experience we want for our customers. Please reach out to us at [email protected] so we can resolve this properly.
Michael S.
May 29, 2025
Didn’t receive all of my merchandise
Didn’t receive all of my merchandise
Response from FragmanMay 31, 2025
We're very sorry to hear that part of your order was missing. That’s definitely not the experience we want for you. Please reach out to us at [email protected] with your order number, and we’ll make it right as quickly as possible.

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Never received it

Not a great company

My order consisted of (9) miles of 16…

I can’t believe this I sent four or…

Horrible customer service

False advertisement of the sizes as was…

Disappointing Service and Sloppy Presentation

Didn’t receive all of my merchandise