Alex C.
Horrible company
Horrible company. Never buy from these guys. I ordered June 3rd, and it’s now June 21st and the order still says “preparing shipment” Expressed multiple concerns via customer support and received little to no answer back. Once they did respond back, they provided a terrible corporate excuse and after asking for my money back, was quick to respond (shockingly) letting me know that’s not happening as it doesn’t align with their company policy. Horrible communication, horrible time management, and horrible company overall. I’ve never left a bad review, so for me to take my time to leave this means there was a serious issue. Take my word and don't buy from these guys
Response from FragmanJul 4, 2025
Hi Alex, Fragman support here! Your order was shipped late which is absolutely ridiculous due to tarrifs and internal system errors that are now resolved. My goal here is to find a way to provide some kind of compensation so your happy with your purchase! Is there anything I can do? This is not how we treat are customers and we want to compensate everyone who had disappointment with our issue! Please contact us at [email protected] (Our support has improved and we have within a 24hr response time Mon-Fri)