Stephen H.
They canceled my very 1st order with…
They canceled my very 1st order with them stating: "our insurance provider has declined to service your account". I have NEVER even ordered anything from them before and this is how they handle new customers.
Response from FragflexJul 22, 2024
Hello Stephen, We apologize for the inconvenience you experienced with your order. Unfortunately, we are unable to service your order due to our insurance provider's requirements, which are in place to protect both our customers and our company. We have reached out to you via email and are eager to work with you to resolve this matter. Please check your inbox and let us know if there’s anything further we can assist you with. Thank you for your understanding.