FragflexReviews of fragflex.com

Response from FragflexApr 21, 2025

Hello Carpio, Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand how upsetting this must be, and we sincerely apologize for the inconvenience caused. Please rest assured that our customer care team is actively working with you and with FedEx to investigate the matter thoroughly. We understand how important this is, and we're doing everything we can to bring it to a resolution as quickly as possible. We kindly ask for your patience and understanding as our team continues to work hard on your behalf. Thank you for bringing this to our attention. Best regards, FragFlex Team

Response from FragflexApr 8, 2025

Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We strive to provide the best service, and we're sorry that we fell short in this case. We want to kindly ask you to check your email, as a follow-up, we waived the return label fee and provided the label in our email thread. If you could please ship the product back to us, we'll take care of the return process for you. We understand that not all fragrances are a perfect fit for everyone, and we completely respect your personal preferences. We aim to ensure customer satisfaction, and we hope to resolve this issue for you as quickly as possible. Please don’t hesitate to reach out if you have any further questions or concerns. Best regards, FragFlex Team

Response from FragflexMar 24, 2025

We sincerely apologize for the delay in your delivery. We are actively coordinating with FedEx, and they are currently investigating the matter. We kindly ask for your patience as we work to resolve this, and we will provide you with an update as soon as possible. Best regards, FragFlex Team

Response from FragflexMar 7, 2025

Hello Mohammed, we’re very sorry for the inconvenience you experienced. We looked into your concern, and unfortunately, in order to proceed with a claim, our insurance provider requires photos of the damaged item to process it. Without this documentation, we were unable to move forward. In the future, we kindly ask that any damages be documented with photos before disposing of the item so we can assist accordingly. We truly want to help in situations like these, but without any proof of damage, our options are very limited. We sincerely apologize again for the frustration this may have caused. Best regards, FragFlex Team

Response from FragflexFeb 10, 2025

Hello Paul, We're sorry to hear about your experience. Upon checking, your order is still in transit. We sincerely apologize for the delay and understand how frustrating this must be. Our team has already reached out to assist you, and we’ll do our best to ensure you receive your order as soon as possible. Please check your email for further updates. Best regards, FragFlex Team

Response from FragflexFeb 20, 2025

Hello Brandon, We're truly sorry for the frustration this caused. While we do have an inspection process in place, accidents may happen, and we do our best to pack and ship everything flawlessly. We understand how disappointing it is to experience a missing item, especially after waiting. We appreciate your patience and are glad our team was able to assist and issue a refund. Your feedback is valuable, and we’ll continue working to improve accuracy and efficiency. Best regards, FragFlex Team

Response from FragflexDec 30, 2024

Thank you for your feedback, and we sincerely regret the experience you've had. We have carefully reviewed your correspondence with our customer service team, as well as our warehouse surveillance records, which confirm that your order was accurately packed and shipped. Our team assisted you through our claims process, and as the product was identified as stolen, we require a police report to proceed further, as part of our standard protocols. We’ve also reached out to your email to explain this in detail, and we remain committed to resolving this issue with you. Please do not hesitate to contact us for any further assistance. Best regards, FragFlex Team

Response from FragflexDec 16, 2024

Hello Devon, We’re sorry for any inconvenience caused. We’ve reached out to you via email to assist further and address your concerns. Please don’t hesitate to reply so we can help resolve the issue. Best regards, FragFlex Team