FragflexReviews of fragflex.com

Response from FragflexSep 28, 2026

Hello Nicholas, Thank you for your feedback. We appreciate your honesty and completely understand your concern regarding shipping costs, we know every dollar counts when building your fragrance collection. Your satisfaction with our prices is always our main priority. We work hard to secure the most competitive rates possible while ensuring every package is securely packed, fully insured, tracked from door to door, and delivered safely to your hands without compromising on care or speed, however, we completely understand your concerns. Our support team has reached out directly to your email to share more details on our shipping options and help resolve this in a satisfactory manner. Please check your inbox, we look forward to connecting with you and making sure you are taken care of! Best Regards, The FragFlex Team

Response from FragflexSep 9, 2026

Hello George, Thank you for sharing your feedback with us. We are sincerely sorry to hear that your delivery took longer than expected and for the frustration this experience caused you. We always strive to get our orders processed and delivered as quickly as possible, and your satisfaction is our top priority. We have just sent a direct email to the address associated so we can connect with you personally and ensure you are fully taken care of. Please take a moment to check your inbox, we look forward to hearing back from you soon! Best Regards, The FragFlex Team

Response from FragflexSep 8, 2026

Hello Omar, Thank you for bringing your concerns to our attention. While we are glad to hear that your fragrances arrived as expected, we always aim to provide a swift and seamless experience from start to finish. To ensure you are fully taken care of and to help make things right, we have sent a direct message to the email address linked to your account to help clarify how to redeem samples through our loyalty program Please check your inbox at your earliest convenience, we look forward to following up with you! Best Regards, The FragFlex Team

Response from FragflexAug 17, 2026

Hello Alberto, We sincerely apologize for the experience you had and for the frustration caused by the delay in our response and the checkout issue. Our team has reached out to you via email to address your concerns directly, assist you with resolving the checkout error, and ensure your experience is smooth moving forward. We deeply value your six years of loyalty and support, and we take your feedback seriously as we work to ensure our long-time customers receive the reliable service and communication they expect and deserve. We look forward to connecting with you further via email to get this fully resolved for you. Best Regards,

Response from FragflexAug 17, 2026

Hello Ayisha, We sincerely apologize for the experience you had and for any frustration caused regarding delivery timelines and back-in-stock notifications. Our team has reached out to you via email to address your concerns, provide further clarification on transit times, and ensure your notification settings are functioning properly. We are committed to taking care of our customers and are working diligently to optimize both our fulfillment processes and notification systems to better serve you in the future. We look forward to connecting with you further via email. Best Regards,