FragflexReviews of fragflex.com

Terrible communication. I had an issue just a few orders ago too and had to send multiple emails and fill out a ticket regarding shipping issues. This time, I have emailed about my defective collar/cap and filled out a ticket almost a week ago and no response. Update: Its been over a month since the initial Trustpilot review. The company reached out and gave a small credit. While the initial issues were small. The poor communication prompted my rating. A customer shouldnt feel ignored. Adding one star because they did make an effort to smooth over the lack of responses.

The cologne was top notch but the service was not. Item ordered on 8/13 was not processed until 8/18 after I contacted company and was delivered on 8/22.

Customer service is great but whoever they use as their delivery service is not great. Had to dig around to look for packages

They take forever to prepare the orders and late shipment. Other sellers ship their orders same day. This is the last time I order from them. Some of this sellers items not original is copied.

It took nearly a week for it to even ship.

took very long to ship and didn’t give any updates for shipping until a few days before delivery.

Fragflex is not the same as fragrancebuy.ca, which I used to be a long-time customer! Fragflex is in the USA however they ship packages twice slower than fragrancebuy.ca, which is located in Canada. I don't like waiting for a package for half a month.

Had a issue with order bottle leaked finally got a response via email. They asked question i replied they did not reply til next day I sent pics in with original issue email. So they requested pics n video of damage and video of me shaking a painted bottle so they could estimate how much liquid was lost 😆 so replied with i sent pics on first email and sent pics again and a video as asked nothing so next day had to email them again asking if they got them and was that all they needed nothing until next day they apologized that I was 100% satisfied with my purchase and they could give me like 10$ store credit or i could return for refund i replied i just want the fragrance not refund nothing until next day they said that was my only options I told them I would send it back in exchange for the exact same cologne nothing until next day for them to tell me they dont do exchanges so next day they sent return label I returned a week ago and still nothing there customer service is straight shitzles I replied to every email instantly they wont reply until next day if your lucky guess that's how busy they are with unsatisfied customer i placed another order first of this month was tracked to be delivered on 11th but still dont have it left voicemail thursday absolutely nothing tracking is showing suppose to be here today now 🤣😅 but yall can take it for what it's worth can tell ya im 100% done with this place