FragflexReviews of fragflex.com

Response from FragflexSep 25, 2026

Hello Lex, Thank you for your feedback. We are sincerely sorry for the misdelivery on your first order with us and for any frustration caused during the investigation, this is certainly not the initial experience we wanted for you. We truly understand how disappointing and stressful it can be when an order does not arrive as expected, especially as a first-time customer. We sincerely regret the inconvenience and frustration this situation caused and appreciate your patience while our team worked through the matter. We’re glad to confirm that this matter has now been fully resolved on our end. Our team has also sent a final follow-up email to your inbox with the complete details regarding the resolution, so please kindly check your inbox when you have a moment. We truly appreciate your patience while we resolved this for you, and we hope to have the opportunity to serve you much better in the future. Best Regards, The FragFlex Team

Response from FragflexSep 25, 2026

Hello Adrian, Thank you for bringing this to our attention. We are sincerely sorry to hear that your bottles arrived damaged and we apologize for the delay in our support response, we completely understand how disappointing this experience was. Your satisfaction is very important to us, and our team has reached out directly to your email to provide full confirmation details for your resolution. Please check your inbox when you have a moment, and thank you for your patience while we resolved this for you. Best Regards, The FragFlex Team

Response from FragflexSep 25, 2026

Hello Natalia, Thank you for sharing your feedback with us. We are sincerely sorry to hear that your delivery took longer than expected and for the frustration this experience caused you. We always strive to get our orders processed and delivered as quickly as possible, and your satisfaction is our top priority. We have just sent a direct email to the address associated so we can connect with you personally and ensure you are fully taken care of. Please take a moment to check your inbox, we look forward to hearing back from you soon! Best Regards, The FragFlex Team

Response from FragflexSep 25, 2026

Hello Kevin, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced throughout this process. We understand that the extended resolution time, communication delays, and refund process were frustrating, and we are sorry that your experience did not reflect the level of service we strive to provide, especially as a returning customer. Our team has been in direct contact with you and has worked with you to address your concerns and bring this matter to a resolution. We truly appreciate your patience and the opportunity to work through this with you. We hope our efforts to resolve the matter demonstrate how seriously we take your concerns and your experience with us. We have also sent you an email with an update regarding the resolution. Please check your inbox when you have a moment. Thank you again for taking the time to share your experience with us. Best Regards, The FragFlex Team

Response from FragflexSep 28, 2026

Hello Rick, Thank you for your feedback. We sincerely apologize for the delay in our communication and for the confusion regarding the listing prices in our email. The advertised rate reflected a limited-quantity variant that unfortunately sold out shortly after the promotion was sent, causing the page to default to the standard retail presentation pricing. We completely understand how frustrating that experience was, especially while waiting for a response from our team. Our support team has reached out directly to your inbox to clarify the situation and issue a gesture of goodwill to make things right. We appreciate your patience, and we look forward to serving you better on your next order! Best Regards, The FragFlex Team

Response from FragflexSep 15, 2026

Hello Jaeden, Thank you for bringing this to our attention. We are sincerely sorry to hear that your fragrance arrived broken. Your satisfaction is our top priority, and receiving a damaged item is certainly not the experience we want for our customers. Our team has reached out to you directly via the email associated with your order to ensure your issue is fully addressed and resolved. Please check your inbox when you have a moment, we look forward to connecting with you! Best Regards, The FragFlex Team

Response from FragflexSep 15, 2026

Hello Karina, Thank you for your feedback. We sincerely apologize for the lost shipment and for the delays experienced. We are fully prepared to issue resolve this matter as your satisfaction is our main priority. Our team has sent an email to you with full details on next steps. We apologize for the inconvenience faced and we look forward to resolving this for you! Best Regards, The FragFlex Team

Response from FragflexSep 15, 2026

Hello James, Thank you for your patience and for sharing your experience with us. We are sincerely sorry for the ongoing frustration caused by this carrier misdelivery, this is truly not the experience we intended for you. While we appreciate your kind words regarding our support team's efforts, we completely understand your disappointment with the delivery service. rest assured we're here to help. Our team has just sent a priority follow-up email directly to your email. We are stepping in immediately to help resolve this matter. Please check your inbox when you have a moment so we can get this fully taken care of for you. Best Regards, The FragFlex Team