Roy W.
Been waiting for a reply about my issue…
Been waiting for a reply about my issue with my order. This company has the worst customer service. But I keep getting emails to spend more money ,Not !!
Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.
Fracture (fractureme.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Roy W.
Been waiting for a reply about my issue with my order. This company has the worst customer service. But I keep getting emails to spend more money ,Not !!
Mike
I'm sick of being harassed by text and email by the over-marketing. Back off!
R. Cloutier - A.
My print(s) 2 of the three are not what I uploaded. It appears as though some of the print was cut off in two of the 3 prints. I emailed your support team and have not heard anything. I am now wondering if you truly have a "100% happy" guarantee when you don't reach back.
Response from FractureDec 26, 2023
We're so sorry to hear your orders turned out cut off like that! Our team hasn't yet received any emails in our inbox along these lines, but we definitely want to make things right for you. Please check your inbox for an email from Paul on our team, and we'll get to work on that right away!
Jeff
Extremely unhappy with the quality of the prints! There are visible problematic differences between the photo I uploaded bs. What I received. I reached out to them, but never heard back.
Response from FractureDec 12, 2023
We're so sorry your prints turned out like that, Jeff! We have a 100% Happiness Guarantee on every order, and we'd love to make this right. Can you please send us another email to [email protected] with your name and order number? We want to make sure we connect with you asap to get you replacements that look much better, or a refund for your order.
Sean
The picture came all washed out. I can hardly see the image. I viewed this image on my computer and it didn't look like this. I'm not sure how I was supposed to know it would be all washed out. I feel ripped off.
Response from FractureDec 7, 2023
We're so sorry your order arrived like that, Sean! That's definitely not what we expect from our prints. We have a 100% Happiness Guarantee on every order, and we'd love to make this right for you. Can you please send us an email to [email protected] with your name and order number?
Robert M.
So I received my Bella wall hangings and 2 out of 3 are flawed, I have sent 3 emails with pictures of the chipped corner and white edge. It’s been 3days now with no response. So I would say that is poor customer service.when you boost about a”real person will contact you usually in 24 hours” and it’s been 3days with no response, but yet I get emails to buy more pictures !
Petite Slut K.
I ordered the photo to mount in an illuminated shadow box, it arrived with a black cardboard wall hangar attached with a strong adhesive. As a wall photo, it is less attractive than a Cibachrome. I carefully removed the backing but the photo suffered several holes (separation of the emulsion). I did confirm that it would have made a spectacular illuminated display except for the damage so it was discarded within an hour of receiving it.
Response from FractureDec 5, 2023
Sorry for any confusion, Kimberly; our prints are not at all intended for shadow boxes or any kind of transparency, and trying to remove the backing will definitely damage the ink, as you experienced. Doing so voids our Lifetime Warranty, but given the clear confusion about the purpose of our products, please feel free to get in touch with us at [email protected] and our team will set you up with a refund for your order.
Paul
i ordered two sets of three glass prints and received one set and two wood pieces to put on the wall wondering were my other prints are at and why two wood pieces were sent instead have ordered several times and never had this problem .very disappointed .and on your order page there's no phone number to call for problems like this.
Response from FractureNov 28, 2023
We're so sorry you haven't received the prints you ordered, Paul! Can you please send an email to [email protected] with your name, email address, or order number? We'll look into this immediately to make sure you get everything you ordered right away.