FractureReviews of fractureme.com

The order and shipping process was easy to use. The pictures though came out darker than I was expecting. For a $100 purchase, I'm somewhat disappointed.

Ordering was easy but it was a Father's Day gift for someone in another state so I have no idea how the finished product actually looked. I wish I could have gotten an email confirmation of delivery, or even something that shows how the gifted item would be packaged so that I had get an idea of what the receiver was getting. That's why I only gave three stars.

Communication is a 1. Received the product, picture was off centered and blurry. No chance to preview to correct nor did they contact me with any concerns prior to purchase and delivery. I received product, have emailed them right away... and haven't heard from them for a week.. tried calling, no option, tried to communicate with live customer service option, not an option. Day 5 and still awaiting an email as to how their Satisfaction guaranteed service is. Not impressed so far. Product could be very cool...but hope if you order, you have nothing wrong with Product... customer service is horrible.

I ordered three pictures. When the package arrived, I didn't quite understand how the items were placed and unfortunately, dropped the first one (the smallest). Yes, it fractured, but not as badly as I thought it might. I ordered a new one. A second picture came out more exposed than I thought it would be. Not sure if it was my fault or not. I've reordered that one after decreasing the brightness. The third one was exactly what I hoped. Waiting on the replacement shipment to arrive so we'll see. I hope to be using them to create vacation pix so I hope they turn out well. Did not contact customer service.

I wanted to start small to see if this would be a good way to preserve memories, so I sent a recent photo to be used on the smallest size available. This was a very straightforward process. When it arrived, I was confused about the packaging -- there were no directions in site. After finally realizing that the cardboard box had folds to hold the picture down, and a strong transparent strap was hold the picture to a separate cardboard mat, I lifted the assembly out and there in the bottom of the box were simple instructions. Put them on top! Please! My other disappointment was that the quality of the photo was tremendous, yet the replication lost some of the contrast. It lost the impact. So my wife decided not to hang it in clear site and we chose the guest bathroom to hang it up.

I have ordered pictures in the past from Fracture and they were really well made. However, the two recent ones I ordered were not nearly as nice. The coloring seemed off from the photos I had sent them.

Fracture doesn't make the picture look better if the picture needs some adjustment. My picture was way too bright.

like the print but I ordered a stand. what you sent is cardboard and doesnt work