FoxyBaeReviews of foxybae.com

They customer service sucks! I wrote to them 3 times and still haven’t heard anything from them. Terrible!!!

I purchased the wireless curler. When it arrived the buttons were depressed and I could not get them to pop up. Support wanted a photo stating they would SEND A NEW CURLER TO ME; I obliged. Then they requested a video; I could not create one small/short enough for my gmail account to process. Then they wanted a photo of the power cord cut in half, which I did and sent it to them, pointing out the cord was/is easily replaceable. Finally, 3 MONTHS LATER they refunded me the money, less shipping, to an account that had been closed due to fraudulent use contrary to sending a new curler which they had stated 3 months prior they would do. Once again, a plethora of email exchanges ensued to convince them I had contacted the bank who indicated they could not receive money to a closed account. FINALLY FOUR MONTHS LATER (during which I purchased a similar product from a competitor) I received a box with the wireless curler in it. Ultimately, I sold it on Facebook Marketplace for less than I paid for it. In the end, I lost money and four months of sanity.

I ordered the heated brush and as soon as I got the product (which came extremely fast) I opened it up and put it under the bathroom sink. I didnt even try to use it for another 2-3 weeks. When I did use it it wasnt working properly. But since I had already thrown the packaging away I assumed that I was stuck with this thing. But i figured I would email customer service and let them know anyway. They responded back within hours and the girl told me that they dont require the packaging. They didnt even require the brush back because she said they do not resell any product. All she needed me to do was to take a picture of the brush with the cord cut and they would refund my money! So thats what I did and I had the money back in my acct in no time at all! In my opinion the customer service is unrivaled. Hands down. And i will shop with them anytime I need new hair straightners. (Every other Foxybae styler I have tried has been incredible, I just happened to get a dud)

Worst company and hair products EVER! I should have read the reviews on Trustpilot before I ordered anything from them. I ordered two leave in conditioners and one heat protector. The leave in conditioner is horrendous. I previously sent them an email with a question, which went unanswered. That should have been my first clue. Then they sent me a promo code for 60% off anything on their website. Of course, that didn't work. So my bad, that I went and ordered products from them. I paid for expedited shipping and the products still took five days to arrive. Of course I sent them another email asking for a refund for the expedited shipping and Guess What??? No answer. I just sent another email about wanting to return the products (because their website says you have to contact them first). My guess is that they will wait until after my 30 days window closes and then tell me Too late! So typical. Please, please, please do not order ANYTHING from this company. Buyer beware.

Brush bristles have burnt off and the brush has burnt off some of my hair. I contacted the company and they won't send a new one without an original receipt. I sent pictures and video of the product. I don't keep all my receipts. It is a manufacturing defect which can is a potential fire hazard. This should be an automatic refund or replacement.

I got the foxybae round brush mini hair dryer - rose gold. The bristles fall out everytime I use it. They bend also. And the rose colored metal on the handle heats up - very hot! so you can't hold the dryer for too long before you have to turn it off and let it cool down. It takes forever to dry your hair that way! Makes me think - has no one at the company ever actually used this dryer? It was apparent the first time I used it. Do not buy this dryer!!

Worst company ever. Won’t answer emails or complaints. I placed an order three weeks ago. Only got one of three items. And now they’re saying the whole thing was delivered. Stay away. Don’t waste your money.

Very unprofessional customer service. I bought a straightener and a curling iron both only worked for a couple of weeks, they send me a replacement and the straightener started making a buzzing sound like when there’s a shortage on the electricity then stop working, they told me they couldn’t give me another replacement because they already send me 2 replacements. Just a waste of over $100.00!!!!! I don’t recommend you buy their products, they will only work for a couple of weeks!!!!