F.O.X Nails USAReviews of foxnailsusa.com

Response from F.O.X Nails USAJun 30, 2026

Hi Ericka, Thank you for taking the time to share your feedback, and we're sorry the lamp arrived with damage to the base — that's never the experience we want for you. For transparency: F.O.X Nails USA is an authorized distributor, not the manufacturer of this product, and we ship all lamps factory-sealed. We're unable to open and inspect units individually, as breaking the seal would classify a brand-new item as used — so transit or factory issues like this are exactly what our support team is here to resolve. Please reach out to us at [email protected] with your order number and a quick photo of the damage, and we'll arrange a replacement at no cost to you. We'd genuinely appreciate the chance to make this right. The F.O.X Nails USA Team

Response from F.O.X Nails USAJan 29, 2026

Hello Sergio, Thank you for your feedback. According to UPS tracking records, your order was successfully delivered on January 31st with proof of delivery confirmed by the carrier. The delivery was delayed by two days due to a winter storm that temporarily affected transportation routes. This was outside of our control, but we continued to monitor the shipment to ensure it reached you as soon as conditions allowed. Since the order has now been delivered, we would kindly ask you to consider updating your review to reflect the successful receipt of your package. If you have any questions or need assistance with your order, please feel free to contact us — we are always happy to help. Thank you for your understanding.