FoxPrintReviews of foxgram.com

I ordered 3x4 Retro Prints multiple times which are very nice and premium. I recently ordered 3x4 Retro Stickers to make it easier to scrapbook. I assumed the Stickers would be the same thick cardstock as the Prints since their webpage says "Printed in Utah on thick, SFI and FSC certified CARDSTOCK". The Stickers are very thin and are definitely not on cardstock. I reached out to the company to let them know this issue. Martha responded listing says "Printed on slightly glossy adhesive paper" but it's still definitely not the "certified cardstock" and not a step up from the flimsy inkjet paper which they specifically advertise to be superior to on their website. At almost $1 per piece, don't waste your money - I definitely would shop elsewhere.

The photo prints are of good quality but I’m surprised by the numerous negative reviews. They arrived on time.

I’ve never experienced worse customer service. Please do not pay extra for expedited shipping and expect your photos to arrive on time. They take zero responsibility- it’s like talking to a wall.

I paid an insane amount of shipping ($35) for some photos (that were also very expensive). I assumed for that amount, they’d be shipped as a package with tracking and insurance. Instead, Foxprint sent them via Canada Post DURING the strike. With this, the package was super delayed and eventually got lost. Foxprint wouldn’t respond to my emails, phone calls or voicemails for weeks, blamed Canada Post, and tried to convince me that they actually used the whole $35 to send the package via mail. Eventually my package went back to them and they refused to resend it saying it would cost them too much.

This company is absolutely horrible! They claimed that my $11 order was delivered and it absolutely was not. Then they refused to do anything about it. What kind of company would not either figure out what happened to the order or resend the order? It’s $11! Do not use this company! I’m starting to think maybe they are a scam company. I am checking with my credit card company as we speak.

I placed an order, then received an email that I CANCELLED it, and I did not cancel it- they did. Then I had to deal with an extremely obnoxious customer service rep harassing me- including commenting on the pictures I was printing. It's none of your business why what I was printing was important to me, but it is not your place to make any comment. No company has a right to cancel your order. If the order was placed, it was something I wanted, despite any comment etc. They took it upon themselves to cancel it and then send numerous harassing emails including insulting what I order. This is BY FAR the most unprofessional company I have ever dealt with. Fox print management - I suggest you get some new customer service reps because the person responding to emails is extremely rude and disrespectful. I asked him several times to stop Hararasing me and he kept proceeding to write back sarcastic comments.

They didn’t even send all my pictures and are trying to tell me they did! And they were responding to my emails until I told them which photo was missing

Ordered photos a month ago and they’re still pending acceptance at USPS. Customer service told me it was my fault because I used the shipping that was 10 business days. In my defense I had 10 business days to wait for the photos to arrive. Now it’s about day 24 of business days and I’m still waiting. What a waste of money.