Meaghan B.
Paul seemed great until I had paid
Paul seemed great until I had paid. He then took four days to send my itinerary and misspelled all my names. I asked him to correct it and he said he had and they would have it recorded at the airlines. I called American and they had no idea what I was talking about. At the airport, I had to go extra early to get my name/ticket corrected. Then my flight was delayed which made me miss my connection. I called Paul to find out how to get rebooked etc. and he told me to go to customer service and these are the pains of traveling. I know that! I never got the flight details for my flight in Brazil and I was emailing as I couldn't check in on line because the airline couldn't locate me. Finally he emailed and said he bought it through Expedia gave me itinerary number. The price was good but the service and total lack of communication and f/u were terrible. Unnecessary stress and this is coming from someone who travels 130plus days per year. I would suggest looking at a different low cost agency as I am sure prices are comparable but would hopefully have the essential communication necessary to ensure a good experience.