Catherine
Dishonest, fraudulent experience
Fraudulent behaviour and non-existent customer service! I don't know how these people obtained my banking information, but they kept charging my bank account £303 over and over again through different bank names. They seem to be an American rewards club, whereas I live in the United Kingdom and obviously have no use for whatever they're offering. I messaged them three times, ZERO response. ZERO customer care. I've had to call my bank and cancel the card. With their non-response, I've considered reporting them to consumer protection authorities in both the UK and the United States for financial harassment and fraud. UPDATE: This company just contacted me twice and asked me to remove this review. I was accused in corporate-speak of lying, but I wonder if they have categorical, irrefutable evidence supporting that. Otherwise, it's actionable defamation and what UK courts call SLAPP (Strategic Lawsuit Against Public Participation). UK courts especially frown upon silencing negative reviews. And just now these people have left two written evidentiary trails of it. Instead of profusely apologising, they've resorted to this.
Response from FoundersCardJun 20, 2025
As mentioned in our email exchange, we were both surprised and disappointed to receive your recent feedback. You registered for a free trial account using your name, email, and contact information. While you stated that the email address does not belong to you, it is publicly listed on your company’s website. Additionally, we received three messages from you within a 24-hour period, but unfortunately did not have the opportunity to respond before your review was posted. Please note that your account has since been canceled as requested. At FoundersCard, we take great pride in providing exceptional Member support, including 24/7 access to our live support team. We would have welcomed the opportunity to address your concerns and assist you with any questions related to your account.