FoundersCardReviews of founderscard.com

Response from FoundersCardFeb 13, 2026

Thank you for sharing your feedback, Thomas. We apologize if you felt unheard by our team — that was certainly never our intention. We truly value Members who want to bring their companies into our community. Our Partnerships team reviews thousands of applications each year, and while every submission is considered, we aren’t always able to respond individually. The automated reply is meant to set expectations that the team will reach out if the opportunity is a good fit, so if you haven’t received a response, it generally means the timing or fit wasn’t right. We can also confirm that your request to stop automatic renewal was processed successfully, no renewal charge was attempted, and your membership has been cancelled. We wish you all the best moving forward.

Response from FoundersCardFeb 13, 2026

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the experience we aim to provide, and we’d love the opportunity to look into this further. Unfortunately, with limited contact information, we’re unable to locate your account or reach out directly. We’d be happy to review the situation with you and provide clarification. Our Member Services team is available 24/7 and can be reached by email at [email protected] or by phone at (212) 343-9800. We hope to hear from you soon so we can address your concerns promptly.

Response from FoundersCardJan 27, 2026

Thanks for reaching out. We truly appreciate your feedback and are sorry to hear your experience fell short. We’ve reached out via phone and email to speak with you directly. Our community platform, Circle, and our AI Concierge are both new products in beta, and we’re actively learning from Members to improve engagement and support. We’d love the opportunity to hear what you were hoping to gain from your membership and ensure your concerns are fully addressed. We hope to connect soon and provide a stronger experience going forward.

Response from FoundersCardDec 30, 2025

We’re sorry to hear that FoundersCard didn’t deliver the value you expected, Mayur. We’re continuously working to expand our global offerings and better serve Members worldwide, including those in Canada. While we didn’t see a prior cancellation request on file, we’re glad you connected with our Member Services team, who have since resolved the issue. Your membership has been canceled with a full refund, and a confirmation email has been sent. Please don’t hesitate to reach out if you need anything further.

Response from FoundersCardNov 26, 2025

Thank you again for taking the time to speak with us over the phone, David. We appreciate the chance to hear your feedback directly, and we’re sorry that your trial experience didn’t meet expectations. Our goal is for new Members to be able to explore their benefits clearly and easily from the moment they log in. The upgrade option can always be declined, and you can filter your view to see only the benefits included in the Complimentary Membership. The trial is designed to provide a sneak peek of the FoundersCard experience, offering limited access and a sampling of benefits so you can see the value firsthand. Some premium benefits and hotel offerings are reserved for full Members, though you still have the opportunity to fully offset the cost of Membership before paying anything. Your feedback is extremely valuable as we continue improving clarity and the overall onboarding experience. We’ve sent you a follow-up email and look forward to hearing from you soon.

Response from FoundersCardNov 17, 2025

Thank you for your feedback, JB. It appears that this was submitted using only your initials, and we haven’t received enough information to review your account or look into what happened. For clarity, all Members are shown the renewal terms—including the renewal rate and auto-renewal policy—during the application process, which has to be accepted by our Members before they can submit the application. You can also manage your account details and adjust your renewal settings anytime by logging in to your Member Portal. If you'd like to discuss further or if you need to request a refund, feel free to share additional details or reach out to our Member Services team—we’re available 24/7 to assist with any questions or requests.

Response from FoundersCardNov 6, 2025

I’m very sorry to hear your experience wasn’t what you expected, Madle. I can see that you joined through a complimentary trial, later upgraded to Elite, and redeemed the Hilton Honors Gold status before deciding to cancel. When you upgraded, was there a specific benefit that prompted the decision? I’d love to understand whether you were looking for something that turned out to be unavailable in Australia or if there was another issue. While we’re based in the U.S., many of our benefits can still be used internationally — including dozens in Australia — and our global hotel program offers savings at properties worldwide. We’re also actively working to expand our international offerings, including in Australia. We’ve been gathering valuable feedback from Members there and would love to understand more about what you were hoping to find and which benefits you were expecting to see. We’ve also reached out to you personally to make sure your feedback is heard and thoughtfully reviewed.

Response from FoundersCardOct 29, 2025

We appreciate you sharing your feedback, Melissa. Our Member Services team is available 24/7 to assist with any questions or requests, such as helping you opt in to renewal reminders. You can also manage your account details and adjust your renewal settings anytime by logging in online. We’re glad to see that when you reached out, our team was able to process your cancellation within the hour. It sounds like you may have had trouble accessing your membership and taking advantage of its benefits, and we’re sorry to hear that you weren’t able to fully enjoy your experience. Our team has reached out via email to better understand the challenges you encountered. As we continue to expand our global offerings, we’d love to connect and show you the value of FoundersCard.