FoundersCardReviews of founderscard.com

Response from FoundersCardJun 17, 2026

Thank you for taking the time to share your feedback, Todd. We're sorry to hear your experience hasn't met expectations. We've tried reaching you by phone and email and would love the opportunity to connect directly. Many of the concerns you've raised are ones we can address and resolve one-on-one, including clarifying your membership rate and walking through the benefits in more detail. Please feel free to reply to our email, return our call, or reach out at [email protected] — we hope to speak to you soon.

Response from FoundersCardJun 1, 2026

Thank you for your feedback, Ali. After reviewing your account, we can see that your Elite membership was accessed only a handful of times, with a search for Zion-area travel in April — however, no benefits were explored beyond that point. We also want to address your mention of Hawaii travel directly - we don't see any searches or account activity related to Hawaii. FoundersCard offers a variety of perks that could provide real value for both destinations, including airfare, rental car discounts, hotel benefits, complimentary loyalty status upgrades, and more. We'd also like to clarify that when you upgraded to Elite in February, you agreed to our membership terms, which state that the upgrade fee is non-refundable. As your refund request was submitted outside of our eligibility window, we were unable to accommodate it. While your membership has been set not to renew, it remains active through the end of your current term. We encourage you to continue exploring the benefits available to you, and have reached out to you directly via email with additional information. We'd love the opportunity to help you get the most out of your remaining membership.

Response from FoundersCardJun 1, 2026

Thank you for sharing your feedback. In your prior correspondence with our team, you indicated that you were not aware a registration form needed to be completed before pursuing the benefit and that you believed FoundersCard membership alone would qualify you for the upgrade. Unfortunately, we are not able to retroactively apply activity that was completed before the required enrollment step. We understand this is disappointing, and our team has been happy to review the matter with you directly. However, we do want to be clear that FoundersCard honors the benefits as they are published, including any required enrollment steps and partner terms. We remain available through Member Services should you wish to discuss your account further.

Response from FoundersCardMay 19, 2026

Thank you for your feedback. We’re sorry this experience was frustrating, and we understand how stressful ticketing issues can feel so close to a major event. Our team worked with you before and during the event to clarify the credential types, explain the days on which VIP access applied, and assist with access questions as they arose. We do want to acknowledge one issue that fell short of expectations: the VIP wristbands were shipped very late by the supplier of the tickets. Since our ticketing platform is a third party resale ticketing marketplace, we don't have direct control over this but we agree that the timing was not ideal and caused unnecessary concern and we're addressing this to prevent it from happening in the future. We regret that the experience did not meet expectations. We value our members and will use this feedback to continue improving partner communication, fulfillment timelines, and support around live events.

Response from FoundersCardApr 30, 2026

Thank you for your feedback—we’re really sorry for the confusion and frustration you experienced with your booking. After reviewing your case, it appears there was a display issue with the airline booking system that caused the Premium Economy availability not to show correctly when you selected your flight. As a result, the lower Economy fare was displayed and confirmed instead. We understand how disappointing that must have been, and this is not the experience we aim to provide. Once the issue was identified, our team worked to clarify the situation and present the correct Premium Economy options available at that time. Those fares were significantly higher than the Economy fare initially shown, which unfortunately could not be honored for a different cabin class. We also want to note that we have not been able to verify the lower Premium Economy pricing you referenced through the airline or other booking channels. In many cases, differences in fare classes, availability, routing, or restrictions can result in pricing that may not be directly comparable. This issue has already been escalated to our airline partner and is being actively investigated to prevent similar situations in the future. We’d still appreciate the opportunity to make this right and restore your confidence in FoundersCard. If you’re open to it, please reach out to us directly at [email protected] so we can assist further. Thank you again for bringing this to our attention.

Response from FoundersCardMar 23, 2026

We’re sorry your experience didn’t meet your expectations and really appreciate your feedback, Matthew. While premium benefits do require an Elite upgrade, your trial membership provides access to half of the benefits in our portfolio, so there are still plenty of perks to enjoy. In reviewing your case, we responded to your emails mostly the same day, and within 48 hours after escalating your concerns to our partners, though we understand that may not have fully met your needs. Your feedback about benefit access and support is valuable, and we’ll use it to keep improving the program. If you’d like, we’d be happy to revisit your benefits together and help you find offers that provide great value for your upcoming plans.

Response from FoundersCardMar 18, 2026

Thank you for your feedback, Michael. We’re sorry to hear that you didn’t find anything useful. It looks like you were on a complimentary membership, and it seems you may not have had a chance to explore it yet, which could be why some benefits were missed. During this period, there are hundreds of benefits available—from travel and business services to lifestyle perks. We also tried reaching out to discuss your experience but weren’t able to connect. If you’d like, we’d be happy to go over your benefits with you and highlight offers that could be useful.

Response from FoundersCardMar 6, 2026

Thank you for sharing your feedback. It sounds like there may have been some confusion. We noticed that since joining, only one benefit has been redeemed out of the many available. We also tried reaching out to ensure everything was clear. We’d love the chance to clarify and help you explore all the benefits, answer any questions, and walk you through all the benefits. Please feel free to reach out anytime—we’re happy to assist!