Neil J.
US centric and many benefits not actually better than what is available direct or elsewhere.
In principle, the package of benefits looks attractive. However: 1. The hotel I tried to book (Graduate Providence) didn’t have rooms available through the FC site, although there were rooms available with the hotel directly. 2. Despite being told that British Airways flights would be 10% cheaper through the FC site they were in fact cheaper directly with BA. 3. A large number of the benefits are really only applicable to US based businesses and individuals. 4. The Virgin Atlantic and Hilton Honors benefit did work hence 2 stars and not 1.
Response from FoundersCardFeb 16, 2024
Hi Neil, thanks so much for this feedback, though we're so sorry to see your rating! Regarding your hotel stay, if you simply reach out to our support team, we can contact the hotel directly to see if they can open up a room at our rate if it is not showing available, and we'll do our best to assist. Regarding BA, again, please contact us if you ever find something like this as it sounds like a bug that we'd want to look into, but we'd need to know specifics. I'm happy you had a good experience with the two benefits you listed, and those are quite valuable. You've also redeemed other high value benefits like the fee free processing with Stripe, as well as other status upgrades and savings with other benefits not mentioned. Our support team is available 24/7 to address any issues you encounter and would love to be your first step to get a resolution to any concerns you have. We hope you give us that opportunity so we can turn this rating around for you.