Kathleen M.
Premium Arrangement Subpar
I ordered a premium arrangement for my parents 65th Anniversary & paid extra to have it delivered next day by noon. That didn't happen. I called customer service and they at least issued a refund for the expedited fee. The arrangement finally arrived an hour & half later. It was pitiful to say the least! It was barely 12" high and 7" wide and 1/2 of what should be in it was not there. This was supposed to be premium! I could have bought this at a grocery store florist for less than $20. I have been emailing customer service for 2 days and asked for a re-delivery of what should have been sent or refund my money. They apologized and keep assuring me it will be re-delivered, but am still waiting. They claim the florist needs to confirm " delivery information"...really? How do they not have all that in the original order? Plus, I also asked for an anniversary card and they just used a blank card. To say the least I'm extremely disappointed! What should have been a beautiful arrangement for a special occasion was a pathetic substitute. I wish I could attach a photo. I don't recommend using this company and I will no longer use them myself. UPDATE: the company had the florist redeliver the arrangement, but the only improvement was the color of some of the flowers being corrected as shown online, but still flowers missing and arrangement small. I reached out again with photos to the company and they offered a 50% refund. Though I appreciate their timely responses and t h e refund, I will still use my local florist that I know instead of using an online national company.


