ForeverLux Reviews | Read Customer Reviews of foreverlux.com

ForeverLux Reviews | Read Customer Reviews of foreverlux.com

ForeverLux reviews

Showing 122 reviews with 1 star · Clear filters

Rita M.
Sep 26, 2026
I did not get 2 items
I did not get 2 items, my Clean Perfume, they basically said I was lying, so now I have disputed this with my bank. I am very disappointed and can’t believe the horrible customer service. I asked for the company to send my perfume or give me a refund. I got neither. They lost a customer, I will no longer recommend them to family and friends.
Response from ForeverLuxSep 27, 2026
Hi Rita, We understand that your concern is not only about the items you say were missing, but also about how you felt you were treated when you reached out for help. We’re sorry the experience left you feeling that your concerns were being dismissed. That is not the customer experience we want associated with ForeverLux. Thank you for sharing your feedback. We will review the circumstances surrounding your order and your customer service experience internally.
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Curlian J.
Sep 22, 2026
They told me contact them via emeil…
They told me contact them via emeil only to waste my time and tell me their item is authentic and bring it to a store to verify , jokes on them because I had already bring it in to verify , this so called authentic product doesn’t have a batch number or a QR code to scan to verify its authenticity so how is it authentic?? It has a printed barcode and a picture that looks like a QR code and to add insult to injury the customer service rep on the email was RUDE!! Yh boycott this website and save yourself the headache
Response from ForeverLuxSep 23, 2026
Hi Curlian, We’re sorry to hear that you remain dissatisfied after contacting our customer service team. We also take your concerns about the way your interaction was handled seriously, as we expect every customer to be treated with courtesy and professionalism. We understand that you disagree with the information provided regarding your purchase, and we appreciate you sharing your feedback. Your comments will be reviewed internally.
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Bill K.
Sep 11, 2026
Order was cancelled for no reason.
Order was cancelled for no reason.
Response from ForeverLuxSep 15, 2026
Hi Bill, We’re sorry to hear your order was canceled unexpectedly. There can be different circumstances that result in an order cancellation, and we’d like to review your specific order rather than speculate about what occurred. Please contact [email protected] with your order details so our team can provide more information.
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Salvador Pulido I.
Aug 27, 2026
First and last time buying from this…
First and last time buying from this site. They sent me a fragrance that I would dare to say is a fake, and another one with an old batch number that doesn’t have acceptable performance, out of an order of four fragrances. I want to initiate a return, but there’s absolutely no way to do it. The website is misleading, repetitive, and clearly designed to make it difficult to file complaints or process returns. IF YOU’RE THINKING ABOUT BUYING PERFUMES, BUY THEM SOMEWHERE ELSE.
Response from ForeverLuxAug 28, 2026
Hello Salvador, We apologize for the issues with your order. Please contact us at [email protected] with your order number so we can review the products in question. Kind regards, The Foreverlux Team
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Gaurav
Aug 13, 2026
Not Original if perfume is not sealed
I received an order with one perfume not sealed with a plastic wrapping. Never before has this happened with so many orders placed with ForeverLux. Just didn’t give me confidence that this was original and now I have second thoughts about placing more orders. The box for the bottle had crease marks and looked old.
Response from ForeverLuxAug 18, 2026
Hi Gaurav, We apologize for the condition of the packaging you received. This does not reflect our usual standards, and all our products are guaranteed authentic. Please contact [email protected] with your reference number so we can review this order and address your concerns. Warm regards, The Foreverlux Team.
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David O.
Aug 13, 2026
Worst service ever
USPS marked my package as delivered. I hadn't receive my package and the help I received from Foreverlux is textually: Hello, Please contact USPS for more information. Thank you.
Response from ForeverLuxAug 18, 2026
Hi David, We apologize for the trouble with your delivery and for the unhelpful response you received. This is not the level of service we strive for. Please contact [email protected] with your reference number so we can investigate and assist further. Warm regards, The Foreverlux Team.
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Corine P.
Jul 13, 2026
Am very disappointed in the scent I…
Am very disappointed in the scent I have been buying this for years an as I try it with you guys it don't smell good at all
Response from ForeverLuxJul 14, 2026
Hi Corine, We’re sorry to hear the fragrance did not smell as you expected, especially since it is one you have worn for years. Scent can sometimes be affected by reformulations, storage conditions, or how it develops on the skin, but we understand your disappointment. Please contact our customer service team at [email protected] and mention this Trustpilot review, along with your order details, so the situation can be reviewed further.
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Roy
Jul 7, 2026
poor shipping service
The shipping company lost my package; I lost my money. Please give me a refund.
Response from ForeverLuxJul 8, 2026
Hi Roy, Thank you for bringing this to our attention, and we're sorry to hear about the trouble with your shipment. This isn't the experience we want for our customers. We'd like to look into this right away. Could you please reach out to us at [email protected] with your reference number #319160 so we can investigate what happened with the carrier and get a resolution sorted for you as quickly as possible? We appreciate your patience, and we're committed to making this right. Best regards, The Foreverlux Team
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