I ordered the gel peel and received the moisturizer creme. The box states gel peel but the contents of the box is moisturizer! I need the correct item. This product is too expensive to have the wrong stuff delivered. I contacted customer service via email and I am waiting on a response. The box did not even have the receipt in it. I have nothing to go off of other than the UPS box.
Response from Forever Flawless Enterprises, LLC.Jan 5, 2020
Sorry for the inconvenience. We will handle this on Monday and get it right. No worries, you are in good hands.
R
R
Rude and aggressive sampling giving outside of QVB store
Aggressive sampling giving outside of their Sydney store in QVB with a hint of racism.
Just walking by before Xmas for some last minute shopping. Some guy outside of Forever Flawless Cosmetic store was giving out samples quite aggressively. Once I accepted, he tried to pressure me into entering the store for “more free sample”, when I refused, he started to ask “where are you from?” “Are you studying?” “Where are REALLY from?” “Were you born in here?”.
I mean, for real?
Well, toxic company hires toxic employee, I guess.
Will never use this brand and never recommend to anyone based on this.
KA
Katherine
Product cause allergic reaction/ NO integrity behind product only sales motivated
Product cause allergic reaction, wouldn’t let me return products only an exchange!? With the amount of money they charge and I bought in kind.They should have the integrity to return a product a person can not use because of a physical skin reaction. If you can sell it YOU Can take it back: period! I’m contact the BBB and sticking with trustworthy sellers.
Response from Forever Flawless Enterprises, LLC.Dec 13, 2019
Hello Katherine, thank you for your feedback. We are the manufacturer and distributor of the Forever Flawless brand of product. Each location is an independently owned and operated, 3rd party business. Since we do not franchise, you would need to contact the store where you purchased directly for a refund. If you need assistance locating the contact information for the store, we can assist with that.
You can call us at 470-545-3577
Thank you,
Customer Service
Forever Flawless
MM
Martina M.
Worst experience ever.
I was approached by the forever flawless representative here in Montreal and her and the other colleague applied on me serum and cream. After many tries I decided to buy the products applied on me. After two hours I had one of the worse allergic reaction. I had to take medication cause my face was burning, and non stop tears. I contacted next day in the morning the store and the girl who sold the products said we are going to remburse you, because of the allergic reaction. Two weeks more and no one wants to help me. I sent e-mail to the menager, no answer. Now they say we don't rembourse cause is final sale.
One of the worse customer service ever. They say is final sale after you make the payment. I think Forever Flawless are looking just for one time customer, cause I don't think anyone will go with this customer service. So disappointed from this store. I will warn all my friends and family to stay far from this store.
Martina.
Response from Forever Flawless Enterprises, LLC.Nov 6, 2019
Hello Martina,
We appreciate your feedback and sad to hear of your experience at a retail location that sells our product. We are the manufacturer and distributor of the brand and each location is an independently owned and operated, 3rd party business. Since we do not franchise, we are unable to override or change policies for another company. If you need assistance contacting the store, we can certainly assist with that.
Thank you,
Customer Service
Forever Flawless Enterprises, LLC.
470-545-3577
BI
Bloggy I.
I am not happy with the customer…
I am not happy with the customer service at Fair oaks mall. They refused to accept an unopened package for refund. The package was unopened and purchased 24 hours prior. The salesperson stayed I could refund it but the when I went to return it the other sales person said she can’t help.
Response from Forever Flawless Enterprises, LLC.Oct 31, 2019
Hello,
Thank you for your feedback. We are the manufacturer and distributor of the Forever Flawless brand of product. Each location is an independently owned and operated, 3rd party business. Since we do not franchise, we are unable to override the policy of another business. You may contact us directly if you need assistance with direct contact with them.
Thank you,
Customer Service
Forever Flawless
470-545-3577
TD
Tatyana Darlene C.
I BOUGHT IT AND NEVER USED IT I…
I BOUGHT IT AND NEVER USED IT I RETURNED THE STUFF 900 DOLLARS DOWN THE DRAIN I WENT TO RETURN WITH THE RECIEPT AND ALL THE STUFF AND I WANTED MY MONEY BACK NEVER GOT IT BACK WORST COMPANG EVER I NEED TO TAKE CARE OF MY INFANT AND IM LEFT WITH LESS THAN 10 DOLLARS AND I CANT EVEN GET MY MONEY BACK AND DIDNT EVEN GET A CALL FROM THE MANAGER SCREW YOU!
Response from Forever Flawless Enterprises, LLC.Oct 4, 2019
Hello Tatyana,
Thank you for your feedback and apologize for the less that wonderful service from a retail location. Since we are the manufacturer and distributor of the products, we have no control over their refund or exchange policies however we can assist with getting you in touch with a retail location.
If you would like to call our customer service department at 470-545-3577x2 we can get you in contact with them directly.
Thank you
Forever Flawless
Customer Service
CB
Catherine B.
Don’t buy from them
I was in Puerto Rico at the flawless store and they grab me on the street ton come in the store very insisting people, Santiago was a nice guy but the product not working at all. I spend 2000$ us for the zero gravity Perfectio plus and after using it for 5 weeks absolutely no change on my skin. Very pushy and insisted seller not nice to buy there. I wrote to Santiago telling him that I’m not happy and he never answer back. Don’t spend your money there just keep walking.
KM
Kevin M.
Poor Experience.
Walking in the mall, the sales lady handed me a sample and I said thanks, she then made pleasant conversation and asked if I was still looking for a mother’s day gift. She seemed nice enough, I’m in sales so I figured i would let her present the product. She was kind and very friendly. I wanted to buy from her but they clearly hit me way over MSRP, a dimwit could figure that out. Eventually backed it down to some kind of discount, whatever, was irritating that they can’t just sell products with out trying to swindle people. I purchase what I like and was ready to leave, then she brings this guy to me... this guy proceeds to more or less force me into listening to a presentation by putting creams on me and not letting me leave. At this point I’m about an hour into it and he keeps me there for another 30 minutes easy on the rare day I take off to basically shove product down my throat and won’t let me leave until I say yes.
I own my own business and days off are my most precious asset, as most days I work 14 hours a day and take no days off. I was so aggravates with the underhanded tactics that I decided to purchase the product so I could leave. I actually liked your product but the experience this retailer gave me has turned me and my wife (who spends tons of money on skin care, who was originally who this was for) off more than likely for good. I wasted enough money to have bought her a second present that she will actually use just so I can continue to spend my day off with my wife and child. As it stands not sure if we will use the product or just give to friends.
Again, as a business owner, your brand’s reputation is a major asset, and if you allow these third party distributor snake oil salesmen to run around with your product you’ll either never grow or die out from bad publicity. I thought the product after demonstration was decent, but will not ever purchase again. I will personally advocate against the product just because of the poor experience. Luxury goods value comes not just from quality ingredients and professional packagaing and branding, but quality experiences.
Response from Forever Flawless Enterprises, LLC.May 31, 2019
Hello Kevin,
Thank you for your feedback, we truly appreciate it. Each location is an independently owned and operated, 3rd party business. Because they are authorized to retail our brand, we take everyone's feedback seriously. We sincerely agree with you that sales should not be pushy and will most certainly address this issue with this particular retailer. Again, we truly apologize for your less that wonderful experience.
Forever Flawless
Customer Service