Forest Trail AcademyReviews of foresttrailacademy.com

Response from Forest Trail AcademyJan 3, 2020

We love to hear from our students and we are especially proud of our graduates! Thank for your sharing your experience and providing suggestions for course improvement. We appreciate the feedback and will be sure to share it with our curriculum department. Congratulations on your graduation from Forest Trail Academy! We wish you the best!

Response from Forest Trail AcademyJan 3, 2020

We are pleased to hear you found your elective course to be applicable! Thank you for sharing your experience at Forest Trail Academy.

Response from Forest Trail AcademyJan 7, 2020

We are sincerely sorry to read these sentiments. Eighteen days after enrollment, the family asked to postpone payment due to recent medical issues. We requested medical documentation for review so that we could work with the family on delaying payment until the following month. Unfortunately, the documentation was never provided. Three weeks later (six weeks after enrolling), the family notified us they would be withdrawing. Per policy, tuition is due in full upon enrollment. We offer a monthly payment plan as a courtesy to those who cannot or do not wish to pay in full. It is important for parents to understand all policies before signing the school’s agreements. In an effort to be transparent about our tuition/refund policies, all information is provided on the enrollment forms (the parent/student handbook, which must be signed by a parent within 7 days of enrollment) as well as our website. Edited in response to the updated review: We did not request documentation that violated HIPPA. When asked by the family if a discharge paper would suffice, we said yes. If this was an issue, they did not communicate it with us.

Response from Forest Trail AcademyJul 10, 2019

We regret to hear we did not meet your expectations, but we do believe there is a misunderstanding regarding the videos. We did not remove all videos from the course. Rather, there was one source that is no longer available and those particular videos were removed, to be replaced. There were additional videos in the course that were not affected and were available for students. While our curriculum team worked to make the necessary updates, we provided your student with direct links to a resource we use in many of our math courses, including PreCalculus. We see that your student has been enrolled for nearly a month and has completed just over 25% of the course. Unfortunately, this is well beyond our 5 day policy as provided upon enrollment and our website. Records indicate your student hasn't yet reached out to the teacher regarding the worksheet assessments in the course. We encourage him to do so. Our teachers are available via message center or live, virtual office hours. Please see the calendar for your teacher's office hours. If those days/times do not work for your student, he may contact the teacher to request a time that works for both parties.

Response from Forest Trail AcademyJul 10, 2019

We're pleased to hear that your son was able to learn about a variety of topics while enrolled at Forest Trail Academy. More so, we love that he has gained confidence! Thank you for sharing your experience.

Response from Forest Trail AcademyJun 17, 2019

We regret to hear that you had trouble logging in. Given the number of students enrolled in our school and this isolated incident of not being able to login, we are confident this was not a system issue. Based on the information provided, it appears to be an internet and/or browser settings issue, as conveyed via Help Desk multiple times. Records indicate we were able to login, more than once, as your student on all browsers. In addition, per our policy, your entire down payment was refunded minus the non-refundable registration fee.