Forest Trail AcademyReviews of foresttrailacademy.com

Response from Forest Trail AcademyJun 17, 2019

We're sorry to hear about your negative experience. Teachers grade student work within 72 hours. However, if a large volume of work (5+ assignments in a single course) is submitted on the same day, teachers are granted additional time to grade. Assignments that are blank or incomplete are marked redo, in accordance with school policy. These policies are in place to meet accreditation standards. All course expiration dates are indicated in bold, red text at the top of the student and parent dashboard homepage (when students/parents first login). This ensures there is clear transparency as to when courses expire immediately upon enrollment (a year in advance). In regards to a report card that you paid for and didn't receive, records are guaranteed to be sent within 3-5 days of request. However, please note that we will not run a credit card should there be a balance on the account because we are unable to send academic records with a tuition balance on the account. If there is not a balance owed and you were charged, please contact us immediately so we may verify the status. Should you have paid for this and never received it, we are happy to refund.

Response from Forest Trail AcademyJun 18, 2019

We regret to hear that you felt there was inadequate student support. Support in online education often looks much different than what students and parents are used to in the brick and mortar school. Specifically, younger students will require assistance/guidance from a parent or guardian. No matter the age, our teachers are available for live help during virtual office hours and will respond to messages sent via the message center within 24-48 hours. Teachers also provide feedback on student assessments and follow up with students who haven't been active in their course. We welcome all feedback/suggestions for how we may better support our younger students and their parent/guardian.

Response from Forest Trail AcademyJun 12, 2019

Thank you for the review. We appreciate the suggestions and will take them into consideration as we are continuously looking to improve our curriculum and student experience.

Response from Forest Trail AcademyJun 17, 2019

We're sorry to hear you didn't have a pleasant experience. Given the asynchronous nature of our online program, learning and teacher support/interaction look much different than the brick and mortar classroom. Students who would like live help from their teacher(s) may attend virtual office hours. During office hours, teachers can answer questions, give live presentations, work through examples, etc. Teachers are also available by message center, responding within 24-48 hours. In addition, teachers provide feedback on all submitted assignments in an effort to help students identify and correct their mistakes. That said, we understand that distance learning isn't for everyone and we wish your student the best.