Disappointed T.
Was my 1st time using Tripboard
Was my 1st time using Tripboard. I wasn’t sure it was legit. I made reservations for 2 on 9/3, pd with SW credit card, to fly via SW. Price was great! The next day, got an email saying the trip wasn’t confirmed, to call an 800#. I was told that my trip wasn’t available for the price I paid, but could book another for almost $200 more. This made me further suspicious of them. Decided to book anyway. New flight was with AA, so I used my AA card to pay. Did not get confirmation of our flight until the middle of the night, right before our morning flight, which was very unnerving. I stayed up until 12:30am, calling and waiting to get confirmation which wasn’t sent until 2:30am for an 8:25am flight. Only to find out our trip had been changed back to a SW flight. When we got to the airport, we ended up having to pay for our checked bag because we had not paid with our SW card, if we would’ve paid with our SW card, they would’ve checked it for free. We had used our AA credit card (who also would not have charged us for the checked bag) bc our trip was supposed to be with AA. Needless to say, this was a very, very stressful ordeal on top of the sad reason for this last minute trip, to attend the funeral of my aunt. Thankfully, it all turned out fine, they did pull through, but all this caused so much stress and lack of sleep the night before traveling. I would possibly use them again, now that I understand how they work