HEB
Communication
Booking the truck was easy but I tried calling and texting customer service when I had an issue and never heard a response back. It doesn't show their available hours, so I'm not sure if they're closed on weekends. I would like to have a point of contact for emergencies, especially since I have 2 more booked this weekend and I'm worried about any complications and not having customer service available. I also contacted the truck directly and they didn't respond for a while and after multiple attempts, and they were late.
Response from Food Truck ClubJul 15, 2026
Thank you for this feedback, and I'm sorry we didn't respond in a timely manner. That's on us, and it's not the experience we want anyone to have, especially with an issue in progress. You've raised two fair points and I just want to let you know that we are addressing them directly. We agree that communication is key. We are always trying to improve our current processes and this is top of the list. Thank you for giving us the chance to make this right.