Fond TravelsReviews of fondtravels.com

Avoid at all costs. I purchased a ticket through one of the giant online travel sites and these guys ran the ticket. I had to change plans and they charged a huge change fee but gave me a travel credit. It is obvious they are now doing everything possible to make sure I don't get to use the credit. In addition, the sales people are unbelievably rude and high pressure.

this ppl are scammers ! they charged my CC but did not issue ticket ! so i went to airport thinking i ve a ticket ! BUT no this idiots took my money did not issue the ticket ., so i ve to purchase another ticket from another airline and wait 5 hours for next flight to my destination ??!!! after 3 months they still have not issued refund to my CC . i ve called them 5 times already . and each time they have new excuse . still no refund , SCAMMERS

I had a very stressful experience with Fond Travels due to the agency's procedures. I discussed the flight details over the phone with the Fond Travels' agent, Dan . He sent me by email the flight details and the prices charged by the airline and Fond Travels in Canadian dollars (CA$). I agreed to buy the tickets. I had to call him again in order to receive the electronic tickets. I started to have doubts. I verified my credit card. The airline charged my credit card in CA$ ,yet Fond Travels charged my card in US$($955 in place of $660). I called back and cancelled the tickets in the same day. Dan assisted me on canceling the tickets and told me that the money will be returned on the credit card the next day. Dan's approach was professional and helpful. The airline returned the amount charged on the card in 2 days. It took more than a month of stress and calls to recover the money with Fond Travels. I was told that Dan is the only agent who can answer my request but he was not available for days and weeks. A month went by, and I was still struggling to reach Dan and recover my money. Finally, after more than a month, Fond Travels returned me just CA$913 in place of CA$955. I hope my review will help improve the Fond Travels' procedure.

They misled me into thinking they were my actual airline charging me $500 when in the end, my own airline changed my connecting flight (For free) to ensure that I was able to complete my trip. They did nothing and they did not refund the $500 that they took from me.

FRAUD ALERT: this company interjected my call to Chase Travel while I was on hold and fraudulently took my credit card and personal information by pretending to be the bank's third party & charged my card. I have reported them to the police and opened a dispute with the bank, who had no idea of who they are nor has any business with them. I highly suggest that you avoid any business with them. There is a police investigation open on them and despite trying to get my money back they kept being extremely rude and ghosting me every time I contacted them to also have my information removed from their records.

They are scammers…they are unethical They are scammers…they are unethical. they asked me to pay them a cancelation for tickets that were not purchased from them, they promised refund vouchers and when my friend advised me to call the airlines directly the airlines said only the issuing office could refund the tickets, the cancelation they asked for it was about 3000.00,

Update following response. I provided a thorough accounting of what occured during that stressful phonecall and I was offered compensation to remove this review, which I declined. The person I spoke with did not identify that Fond Travel was a 3rd party and I was repeatedly told that the charge I would incur was for "taxes". After I posted this review on Google & Trust Pilot, I have rec'd many phonecalls asking me to take this down to which I've blocked numbers. If I would've gone forward with Fond Travel's booking, I would've been double-booked on the next day PCA flight and out $100 in "taxes". Additionally, I asked Julie where I was supposed to go and that YVR is not my home town to which was never addressed or responded to. It's noteworthy to mention the person doing the investigation is a Fond Travel employee so I am not surprised of his "findings". I believe from that phone call the only intention was to send me a gift card to make me take this review down. SCAMMER ALERT!! A deceptive ad on Google showed Fond Travel as Pacific Coastal Air and I mistakenly contacted them to inquire about the possible delay of my Canadian PCA flight, as one leg of my journey had already been delayed. They informed me that my flight was canceled and sent a document requesting approval for a $90 charge, supposedly for taxes, to secure a booking on the next available PCA flight for the following day. Despite my attempts to manage the situation, inquiring about hotel options and trying to retrieve my luggage, they repeatedly sent the Docusign document four times and the representative, "Julie," persistently sought my credit card information and mailing address, raising significant concerns. While on this 37 minute long-distance call and on hold and as Julie was attempting to process $90 charge, I received a separate email from (the real) Pacific Coastal Airlines in my Gmail, confirming my booking on the next day's flight and instructing me to contact them to arrange meals & overnight accommodations. This experience has led me to question whether Fond Travel is a legitimate service or potentially a credit card scam site.

I have never dealt with a travel agency that is so shady, hard to understand, fast talking and nasty when it comes to trying to resolve an issue. STAY AWAY!! They will leave you high and dry with no apologies. They charged me $275 to cancel a flight, $140 to change a date and I was given a minimal credit certificate that only they will redeem. Never going to happen. Live and learn.