Tucktec Folding KayaksReviews of foldupkayaks.com

NO KAYAK AFTER TWO MONTHS. I ordered a kayak in October 2024 and never received it. Tucktec sent one email two weeks after my order date stating that the kayak would be shipped soon. It's now December 2024. I contacted the company requesting an update, but no reply.

Beware! I bought a tucktec kayak 9 weeks ago. Kayak was never sent. I contacted tucktec numerous times, left phone messages, sent numerous messages. No response. This company is either a scam or going out of business.

On second use seam tore 1/4 of the way down and completely useable. I’ve messaged the company directly twice without response the moment it happened. This occurred February 24th after receiving the kayak in December. I’ve given the company plenty of time to respond to my complaints as it’s May 5th at the time of writing this. Apparently this isn’t the first time it’s happened and the company seems to be deleting and covering up negative reviews.. Super disappointed as I wanted to enjoy this product!

I took my 2023 10 footer out and the sides collapsed, twice, with the factory seat. The return policy seemed really reasonable and I wasn't going to spend time fooling around with it seeing how many others were having issues. I didn't take photos of myself actively drowning so I guess that part's on me. I contacted customer service, returned it, tracking shows it was delivered 8/21. I checked on the 12th and they said they were running behind but should have it processed in a couple of days. Now we're going into October. Kayak season is done out here. It cost a lot to ship it back. I just want my money back to move on with my life. I keep hearing about the amazing customer service from this company, but l'm just not seeing it. When I tried to ask for help initially on their own (heavily moderated) forum I was accused of making it up by some members despite many others having similar problems, then was encouraged to modify the kayak to make it usable, which is not something I was interested in doing. Then when I tried posting this review in that forum after Tucktec dragging their feet to issue a refund, it was denied and redirected to a “customer service” group that Tucktec is using to astroturf their main forum. I just wanted a kayak to get outdoors and have some fun, not be gaslit by a company and their fans over whether I had the experience that I did or not.

Complete trash. My Tucktec broke on only the 3rd time using. Entire seam cracked and split like tissue paper. All I want is my money back and they want to send me another terrible kayak. Stay away from this company and their kayaks.

My experience with Tucktec Folding Kayaks has been nothing short of frustrating and disappointing. Not only did I encounter multiple issues with their defective 2023 design, but I also discovered that the company engages in unethical practices by banning and censoring users who express concerns, even if they do not violate any rules or guidelines. To make matters worse, Tucktec also filters negative reviews on their own website, further obscuring the truth from potential customers. Let's start with the alarming practice of banning and censoring users. Tucktec Folding Kayaks seems determined to create a false image of customer satisfaction by silencing anyone who dares to voice negative feedback. Even constructive criticism is met with swift and unjustified actions, leaving dissatisfied customers feeling unheard and disregarded. This heavy-handed approach is not only unethical but also undermines the trust we should be able to place in reviews and opinions. Adding insult to injury, Tucktec takes their censorship efforts to another level by deleting or filtering negative reviews on their own website. This manipulative tactic aims to create a facade of unwavering positivity around their products. By erasing genuine feedback, they deny potential buyers the chance to make informed decisions and perpetuate a misleading narrative about their product quality. My personal experience with Tucktec's 2023 design only served to confirm the validity of negative reviews. The kayak I exhibited a range of flaws, from faulty construction to subpar material changes. These defects compromised not only the performance of the kayak but also safety during use. Despite attempting to reach out to Tucktec for assistance, I was met with silence in regards to censorship, further highlighting their lack of accountability. Considering these egregious practices, I strongly caution against trusting Tucktec Folding Kayaks. Their ban and censorship of users who express legitimate concerns, coupled with the deletion of negative reviews on their own website, raise serious questions about their integrity and commitment to customer satisfaction. Instead, I urge you to explore reputable alternatives that prioritize transparency, open dialogue, and the provision of reliable products. In conclusion, my experience with Tucktec Folding Kayaks has revealed a troubling pattern of unethical behavior. Their censorship tactics indicate a company more interested in maintaining a facade of satisfaction than addressing genuine concerns. As consumers, we deserve transparency and honesty. I advise you to approach Tucktec with caution and consider supporting companies that value customer feedback and prioritize product quality.