FogattilivingReviews of fogattiliving.com

I purchased the Fogatti InstaShower Ultra (66,000 BTU). It arrived sooner than expected, and I also received two doors by mistake. After a few emails with their team, I was able to return the extra door with no issues, even though I wasn’t charged for it. The installation went perfectly and was much easier than I expected. After installing it, I did run into a problem where the water temperature wasn’t reaching the correct level. Their customer service and technicians walked me through a step‑by‑step troubleshooting process over email. We eventually discovered the issue was with my bypass valve. Once I removed the bypass valve, the water temperature increased significantly. I want to say that throughout the entire process, Fogatti’s customer service was patient, helpful, and quick to respond. That level of support is what makes me a loyal customer.

John over at customer service did a fantastic job. My unit was leaking on a Saturday spoke with John gave me the proper steps to file a warranty less than seven days I receive my replacement. I highly recommend this company, especially with their warranties are fantastic and they back it up. Thank you guys so much. You guys just made my camping experience even better.

Great Customer Service! Was missing a part with my Rv and Fogatti had top notch service and got the part sent to me right away! Will order again!

The tech group was great. They answered my call and got started fixing the problem. After some troubleshooting they had my water heater running like it was supposed to be and I got hot water. Thanks tech support

I bought a Fogotti 9 to replace my suburban water heater in my 2023 Rockwood 8337rl . It was easy had to do a tiny trim because they cut mine with one round edge but it was simple and easy to replace. I would buy again and I’ve already told many people. I love it and it works great the Bugatti of Water Heater!!!!

I purchased a Fogatti InstaShower 8 Plus, 55,000 BTU RV Tankless Water Heater - in September of 2023 to install into my vintage travel trailer renovation. the unit was not installed until May of 2025 and for the first two trips worked AMAZING. All the on demand hot water we needed. On the third trip - the heater did not work properly. I called customer service and they were understanding and helpful. They walked me and my plumber through testing the unit and even though it was out of warranty - sent me a replacement part. Unfortunately when the plumber went to install the part it was recognized that there was a defect from manufacturing and the replacement part did not correct the problem after deciding that it was costing more to keep having the plumber come out for repairs - I asked for and was granted a discount on an upgraded unit. I look forward to getting the new Insta Shower Ultra and trust it will be smooth showering from here on out. It gives peace of mind to know that this company stands behind their product and that courteous and helpful customer support is just a phone call away.

I mistakenly ordered the wrong model for myself.I called the support team and they where very patient, helpful and compromising.i got a response swiftly and will be using in the future thanks the the customer support.I appreciate there time.

I wanted to replace my existing water heater with the 6 gallon tank, but after receiving it, I realized it unfortunately wouldn’t fit in the space. I contacted customer support and was easily able to return the water heater!