Get the ultimate RV experience with Fogatti! Our pro-engineered appliances - from RV tankless water heaters and RV air conditioners to electric fireplaces - have taken thousands of happy customers across North America, Western Europe and Australia on a superior journey. Make your travels exceptional today!
Fogattiliving (fogattiliving.com) has 104 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Outdoor & Winter Sports · Newark, Delaware
Great
Outdoor & Winter Sports · Wilmington, Delaware
Poor
Outdoor & Winter Sports · North Miami Beach, Florida
Excellent
Outdoor & Winter Sports · Jackson, New Hampshire
Excellent
Showing 22 reviews with 1 star · Clear filters
Kenneth W.
I bought two units in one year and the first time I need technical support there is none.
Response from FogattilivingJul 20, 2023
Greeting from FOGATTI. Thank you for purchasing from us. Sincerely sorry for the inconvenience caused to you. Could you please tell us your problem so that we can provide appropriate handling? Thank you for your patience and understanding.
T L.
Shipped and never arrived and could never speak to anyone
Dixie N.
1. I ordered through fogatti direct. It processed 5 times through my bank account. Had to call the bank and straighten it out. No help from customer service. 2. The rv a/c unit had to have an adult signature. That doesn't work if I get off at 530pm and fedex is already done for the day. Had to take off work early and drive to the next city to the fedex place to pickup my a/c unit. 3. They didn't send all of the parts. They left out the control wire for the control pad. 4. The unit was too large for the hole. They couldnt make the unit 14inches square like everyone else. I had to make the hole larger. 5. After wiring everything up, no display. You need to have 12 volts DC at the unit for control power. The instructions say to hook it up to your battery. Do you know how hard that's gonna be. Why didn't they just put an 120vac to 12vdc transformer in the power box? I've ordered thermostat wire and a transformer through Amazon. But needles to say, i have a new unit,but to this day I've not been able to enjoy it. 6. The duct for the supply side is too short. I've called customer service who turned me over to technical support who has not yet contacted me. If I wouldnt have spent $1,100 on this unit I would carry it down and throw it in the dumpster out of frustration. Keep in mind, I'm mechanically and electrically capable of installing this unit. I'm actually very easy to please. But this has been the worst experience of any project I've ever worked on.
Emert T.
They could not get my order straight and I’m still waiting on my refund
LEMUEL G.
Water heater doesn’t work called customer service and they were going to send a part. It’s been a few days and part hasn’t left the shop yet!!!
Response from FogattilivingApr 6, 2023
Hello Sir or Madam. Sincerely sorry for the inconvenience caused to you. There may be misunderstanding between us. Could you please advise you name and contact details for us verifying? You may email us through [email protected] or contact +1 877 216 1818 Monday through Friday 9 AM-5 PM PT. Thank you for your patience and understanding.
Winifred W.
The product is fine I love it. Since giving my information to your company the spam and junk calls are ridiculous, I receive at least 15 day. Before buying your product I got 2 or 3 a week. I am convinced you sold my info. I hope you made a bunch of money.
Response from FogattilivingApr 6, 2023
Hello Sir. Glad to hear that our product brings you a good usage experience. As a regular Cross-Border e-Commerce company, we are dedicated to offer good products and excellent customer service for our valued customers. Meanwhile, we strictly abide by the customer privacy policy and never divulge our customers' information. Could you please advise if you have logged in any irregular website or picked up any unknown phone call? We are kindly suggest that you may have a check and protect your own information carefully.