Curion I.
Don't waste your money.
We paid the $499 to advertise an upcoming focus group and when I asked for metrics (any type of metrics) on the campaign performance, I got NO response. I have reached out repeatedly - first their site was down and I could not submit a request, then technical difficulties, and with each request, the promise that SOMEONE would get back to me within 48 hours. After 7 attempts, I am done. We will not use this service again. Poor customer serivce, poor performance, and a complete waste of $500. ** Update ** The "owner" reached out to let me know that we'd receive some type of report. After 2 more days, nothing.
Response from FocusGroups.orgJan 15, 2024
Hey there, sorry to hear about your frustrations. Reason why the report couldn't get sent at that time was because the study you submitted was still live on the website. We can only report on the study perfomance after the study has closed. Which, after your study closed, we sent the report within a few days. I also emailed you to notify you, and called. In the end, we generated lots of exposure and clicks for your study, so all-in-all you did get exactly what you paid for, and then some :) Hope you have a great day! We're here anytime you need us. Happy to chat on the phone as well, you should have my phone number :).