foambymail.comReviews of foambymail.com

I wanted to order a topper as their foam quality looks top notch but someone named hayley in the emails would not recommend or assist in any way. She kept saying they are not matttress experst. Yet the sell mattresses too? I guess i have to say run to serta for real memory foam and customer service and get a comfy mattress you can try ahead

Date ordered - 08/25/2026 Amount paid - $67.33 Item - Egg Crate Foam Mattress Toppers Foam Type: HD36-HQ Size: Queen 60" x 80" Thickness: 2-1/2" The amount paid for the item was $47.99 Shipping paid was $15.99 I have been using non memory foam toppers for over 25 years. They are increasingly harder to find. I took a chance on this company to purchase the topper with 2.5" thickness as my 3" topper I currently have is getting older. The difference in the thickness between the two was a bit alarming but I went ahead and put it on the bed. Shocking night as it was like I was sleeping on the floor. Contacted the company this morning to tell them I was disappointed in the product. They sent an email back stating 25% restock fee and I would have to ship it back. I went to UPS and asked for the cheapest way to send it back and was quoted $92. So the $67 I already spent would turn into $104 including the restock fee if I sent it back. I contacted the company again to let them know this and that my review would reflect this. There response was; a thumbs up & like Kelly D @ Foambymail - foamoff... reacted to your message: Childish response from a company that clearly does not value it's customers, just making money.

They sold me foam that gave me back and neck issues. I spent 3 months in PT (ongoing). I'm just in my 20s and fit. Also refused refund. I hope this company goes bankrupt

I ordered replacement foam cushions for a couch and chair. I called the company twice to make sure I was measuring it correctly and they never once told me that they have 1 1/2 inch tolerance meaning it could be anywhere from 1 1/2 inches too small up to 1 1/2 inches too large. 3 of mine were 1 1/2 inches too large and would not fit in the covers at all. I tried forcing one and was worried that the zipper was going to break. I called and they said they would not do anything about it because it was within their tolerance levels. I spent over $200 on 4 cushions and they will not do anything. The information on tolerance is not where you order, nor is it in their instructions for measuring. It is on the website, but it is not in an obvious spot and when I mentioned that I didn’t see it, I was rudely told that as a customer, I should know you have to read everything on a website before ordering anything.

I bought a wedge pillow from them based on their CertiPur rating. Over a month later--half of which has been outside--it still reeks of toxic chemical off gassing. The rude, unhelpful customer service told me the window of return has passed---yet they tell you to give it weeks to air out. So you're supposed to return it before you give it time to air out. Got it. Never buying from them ever again--and you shouldn't either if you care about carcinogenic off gassing.

I like Foam Factory (aka Foam by Mail) for several reasons: 1st. Their prices for top quality memory foam beat the pants off of any other source of memory foam, by a long shot. I have searched and searched many, many times and found no other source gets even close to their prices. 2. I get to choose the density of the memory foam. One can find memory foam through searches of many platforms like Amazon and eBay, and there are firms which directly sell memory foam mattresses and toppers to consumers like Serta Simmons Bedding, Sleep Number, and Casper, Tempur-Pedic, Amerisleep, Purple Mattress. I am sure many of those offer quality products. But - good luck finding detailed information about the density of the foam. So reason number.. 3. Foam Factory posts detailed information about EVERY mattressy foam product they sell, both in the details section on each page, as well as via a direct link to a Physical Data Sheet for each and every foam. Details include Density (LB/Cubic Ft.), ILD (LB), Tensile (PSI) Min., Fire Retardant properties, Anti-Bacterial and Anti-Fungal properties, CertiPUR-US® Certification, and whether the particular foam Contains Fire Retardant Additives. Good luck finding this on any other manufacturer's or seller's website, really. When looking to replace a twin size, brick hard compacted futon and 2" of cheap (I can't even figure out where I got it) memory foam, I was actually able to "build my own mattress", selecting the top layer from their "Mattress Toppers" page from among various memory foam densities (3lb, 4lb, and 5lb) I picked the 2" of 5lb density, (& 12 ILD) , and the mid and bottom layers from among 6 "Conventional foam mattresses"; (HD36-R Foam, HD36-HQ Foam, Poly Foam, Super Soft Foam, LUX-R Foam, and LUX-HQ Foam). For my mid-layer, I chose 5" of their HD36-HQ Foam (2.8 lb Density, 35 ILD), and for the bottom layer, 2" of their LUX-HQ Foam (1.8lb Density, 50 ILD). I also purchased a twin size Gray and White Striped Cover for the stack from Foam Factory. They were cool enough to put all the layers in the correct order into the cover for me, and shipped the whole "mattress" to me. The resulting mattress is about 9" thick. I weigh about 140lbs, and sink just enough into the memory foam layer to feel the support accommodating my side sleeping body. In the end it cost only $273.69. They offer free Shipping On All Orders Over $100, so zero cost to me for shipping. It arrived to my home very quickly. I now sleep dreamy, as opposed to sore and almost bruised from my old brick hard futon and 2" memory foam topper. BTW, I later saw a twin size mattress @ my wholesale club with 3 layers - memory foam, and 2 foam layers for less than I paid. I could find zero info on the package detailing density, or ILD of any layer, so, a crap shoot. I have been buying from these folks since 2022, (I got a full size 2", 5lb density topper for the bed in my overlanding trailer). I have never been disappointed with any purchase from Foam Factory.

This company will hire you without any real information giving to you. Don't even have you fill out paperwork to work there, don't have any communication about breaks but a 30 min lunch you clock out for. The most of the employees don't speak English and are illegals so they don't give breaks. I took a 5 min break in the morning and a 5 minute break in the afternoon which I clocked out for, and they said I took to many breaks. I only took the break when there were no customers and all my invoices and work was done. I am way overqualified for this position but I needed a part time job while I am going through some medical issues, they hired me on the spot due to my knowledge and experience. They knew i had health issues but 5 minutes 2x a day was too much for them.... they shouldn't have hires me in the first place. I excelled with every task they gave me and I am not going to let this go unheard. The company is giving away America to illegals

What a waste. We ordered foam pieces last year and the size just didn’t work so we ordered a larger piece. Days later they email saying they can’t ship that, we told them to please figure it out since their website not only gave us the price, it charged us and went through the purchase. Instead of helping they refunded us and tried to gaslight as if they helped. I never asked for a refund I simply asked for them to ship the product we ordered and paid for. Never again!!!! Poor garbage quality anyways, we overpaid for foam that’s turning yellow.